Call Center Representative - Technical Support - TJ / 1910311

Our client, Computer Vision (Quickfuel), is seeking a skilled Call Center Representative - Technical Support based in Lahore. This role focuses on delivering exceptional customer service and technical assistance primarily to customers in Australia. The ideal candidate will possess strong verbal communication skills and experience in call handling, combined with a solid understanding of computer networks and troubleshooting techniques. The position requires the ability to resolve technical issues efficiently while maintaining a professional and empathetic approach to customer interactions.

Key Responsibilities
Provide timely and professional IT support through various communication channels, including calls, emails, and chat. Diagnose and troubleshoot technical problems related to internet connectivity, Windows operating systems, software applications, and basic networking issues. Accurately log all customer interactions and technical issues in the ticketing system to ensure proper tracking of service progress and resolutions. Adhere to standard operating procedures (SOPs) and service level agreements (SLAs) to maintain consistent, high-quality service delivery. Escalate complex or unresolved issues to the appropriate technical teams promptly. Maintain a high level of customer satisfaction by offering clear, step-by-step guidance in a polite and professional manner. Collaborate effectively with the Australian team and other departments to ensure seamless issue resolution and customer experience. Adapt to a 24/7 operational environment, including working night shifts as required. Stay updated on company tools and technologies, such as call center software and remote access utilities, to enhance support effectiveness. Manage multiple customer queries efficiently while maintaining accuracy and attention to detail under pressure.

Required Qualifications
A bachelor’s degree in Computer Sciences (BC Computer Sciences) is mandatory. Candidates must have a minimum of two years of relevant experience in technical support or a similar call center role. Strong verbal communication skills and the ability to handle customer calls professionally are essential. A solid understanding of computer networks, troubleshooting methodologies, and familiarity with Windows operating systems and software applications is required.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with experience supporting international customers, particularly in Australia, will be at an advantage. The role offers the opportunity to work in a dynamic, fast-paced environment with exposure to advanced call center technologies and remote support tools. Adaptability to shift work, including night shifts, is expected, providing flexibility and experience in a 24/7 operational setting.

This position is ideal for professionals seeking to leverage their technical and communication skills in a customer-focused role within a reputable organization.