Call Center Representative (UK & Europe Outbound Campaign)

Novent Labs is seeking motivated Call Center Representatives and Telesales Executives to join our UK and European outbound campaigns. This role is ideal for individuals with some experience in call centers, telesales, customer service, telemarketing, or outbound calling who are eager to develop a career in international sales. While extensive closing experience is not required, we provide comprehensive training, scripts, and coaching to help you enhance your skills and progress toward a closing position.

Key Responsibilities
- Make outbound calls to customers and businesses across the UK and European markets.
- Clearly introduce the company and effectively communicate product or service offerings.
- Engage professionally with prospects, understanding their needs and requirements.
- Identify and qualify interested prospects.
- Address basic questions and handle initial objections confidently.
- Generate leads and opportunities to support the sales team.
- Follow up with interested prospects to nurture potential sales.
- Maintain accurate and up-to-date customer and call records in the CRM system.
- Meet daily and monthly calling and performance targets.
- Adhere to company scripts, processes, and quality standards.
- Collaborate with senior sales representatives and closers to improve conversion rates.

Required Qualifications
- Between 6 months to 2 years of experience in call center, telesales, telemarketing, customer service, outbound calling, or sales roles is preferred.
- Candidates with less experience but strong communication skills are encouraged to apply.
- Good spoken English and confident telephone communication skills.
- Comfortable engaging with customers over the phone.
- Positive attitude, eagerness to learn, and a target-driven mindset.
- Punctual, disciplined, and professional in work approach.
- Ability to work onsite from our Johar Town office.

Preferred Qualifications and Benefits
- Experience working on UK or European campaigns is advantageous but not mandatory.
- Backgrounds such as Call Center Representative, Call Center Agent, Telesales Executive, Telemarketing Executive, Customer Service Representative, Outbound Sales Representative, Sales Executive, Lead Generation Executive, Appointment Setter, or Business Development Executive are welcome.
- Competitive monthly salary ranging from Rs50,000 to Rs80,000.
- Performance-based incentives to reward achievements.
- Comprehensive sales training and ongoing coaching.
- Access to ready-to-use scripts and established sales processes.
- Professional office environment fostering growth and development.
- Opportunities to build international sales skills and advance into senior roles such as Senior Sales Executive, Sales Closer, or Team Lead.
- Performance-driven career progression and growth opportunities.

Shift & Location
- Location: Johar Town, Lahore
- Shift: 2:00 PM to 11:00 PM Pakistan Time, with breaks included within the shift schedule
- Job Type: Full-Time, On-Site

This position offers a valuable chance to gain international sales experience in a supportive and structured environment. If you are motivated, target-oriented, and ready to grow your career in outbound sales, Novent Labs welcomes your application.