Call Center Specialist

This opportunity at ABS International offers a refreshing alternative to the typical high-pressure call center environment. With 18 years of uninterrupted operations in the US logistics and transportation industry, ABS International provides a stable and growth-oriented workplace. Unlike many BPOs, the company emphasizes sustainable performance without unrealistic sales targets or burnout, offering a clear career path with real promotions and annual increments. Employees can choose between two convenient night shifts and enjoy fully paid annual leave, making this role ideal for those seeking a balanced and rewarding career in client relationship management within the US logistics market.

Key Responsibilities
- Build and maintain long-term relationships with clients in the US logistics sector.
- Onboard new clients and manage account growth through effective relationship-driven sales.
- Generate revenue through consultative selling rather than scripted or high-pressure calls.
- Collaborate with internal teams to ensure client satisfaction and retention.
- Track and report sales performance to meet sustainable growth targets.

Required Qualifications
- Previous experience in BPO or call center environments is beneficial but not mandatory.
- Strong communication and interpersonal skills to foster client relationships.
- Ability to work night shifts (6:00 PM – 2:00 AM or 10:00 PM – 6:00 AM).
- Self-motivated with a focus on long-term client engagement rather than short-term sales targets.
- Willingness to work six days a week (Monday to Saturday) with a one-month probation period.

Preferred Qualifications and Benefits
- Experience or interest in the US logistics and transportation industry is a plus.
- Competitive base salary ranging from PKR 40,000 to 70,000 per month, depending on experience.
- Additional attendance allowance of PKR 3,000 per month.
- Attractive commission structure based on monthly revenue generated, with potential total earnings exceeding PKR 200,000 per month.
- Daily cash rewards tied to individual performance.
- Two shift options to accommodate personal lifestyle preferences.
- 15 days of fully paid annual leave.
- A 30-minute break plus a separate Namaz break during shifts.
- A stable employer with zero missed payrolls in 18 years, ensuring reliable and timely payment.

This role is ideal for candidates seeking more than just a typical BPO job, offering a professional environment with growth opportunities and a supportive culture. If you are motivated to build a career in client relationship management within the US logistics market, consider applying before the positions are filled.