Call Center Training Executive

Mars BPO is seeking a dedicated and experienced Call Center Training Executive to join our team. In this role, you will be responsible for coaching, training, and developing call center agents to enhance their performance and contribute to the overall success of the organization. This position requires a motivated individual with strong leadership skills who can effectively guide team members through training programs and continuous development initiatives. The role operates on a shift from 6:00 PM to 4:00 AM and is based at our office location.

Key Responsibilities
- Design and deliver comprehensive training sessions for new and existing call center agents.
- Coach and mentor agents to improve their communication, problem-solving, and customer service skills.
- Monitor agent performance and provide constructive feedback to ensure quality standards are met.
- Collaborate with management to identify training needs and develop tailored programs accordingly.
- Motivate team members to achieve individual and team goals, fostering a positive work environment.
- Analyze training effectiveness and implement improvements to enhance learning outcomes.

Required Qualifications
- Proven experience in BPO or call center training roles.
- Strong communication skills with the ability to engage and inspire trainees.
- Demonstrated leadership capabilities to manage and develop team members effectively.
- Excellent problem-solving and analytical skills to address challenges and improve processes.

Preferred Qualifications and Benefits
- Competitive salary package up to PKR 80,000 per month, with a pay range of Rs40,000 to Rs80,000 based on experience and performance.
- Opportunity to work in a dynamic and growing BPO environment.
- In-person work location fostering direct interaction and collaboration with the team.

If you are passionate about training and development and want to take the next step in your career, consider joining Mars BPO as a Call Center Training Executive. This is an excellent opportunity to contribute to a high-performing team while advancing your professional skills.