Call Centre Agent - UK Campaign

We are seeking motivated and customer-oriented Call Centre Agents to join our team in Lahore, supporting UK-based campaigns. This full-time, on-site position requires working UK business hours (8:00 am to 5:00 pm BST). Successful candidates will engage with UK customers via telephone, providing accurate information, handling inquiries professionally, and contributing to business goals. Candidates with excellent English communication skills, a positive attitude, and eagerness to learn are encouraged to apply. The salary range is PKR 60,000 to 80,000 per month, plus commissions.

Key Responsibilities
- Manage inbound and/or outbound calls with UK customers effectively.
- Communicate clearly and professionally in English.
- Respond promptly to customer inquiries, providing accurate and relevant information.
- Confidently explain products, services, or promotional offers.
- Adhere to call scripts, company procedures, and quality standards.
- Maintain and update customer records accurately within the CRM system.
- Achieve performance targets related to call quality, customer satisfaction, appointments, or sales, depending on the campaign.
- Handle customer objections and resolve issues in a professional manner.
- Ensure customer confidentiality and comply with company policies and data protection regulations.

Required Qualifications
- Strong spoken English with clear pronunciation and excellent listening skills.
- Excellent verbal communication and interpersonal abilities.
- Confidence when interacting with UK customers.
- Professional, positive, and customer-focused attitude.
- Basic computer proficiency and ability to navigate CRM systems.
- Punctuality, reliability, and ability to work collaboratively within a team.
- Willingness to work shifts aligned with UK business hours.

Preferred Qualifications
- Previous experience in call centres, telesales, customer service, appointment setting, or lead generation.
- Experience working on UK-based campaigns.
- Familiarity with CRM software and call-handling systems.
- Fresh candidates with strong English communication skills are welcome, as training will be provided.

Benefits
- Competitive salary based on experience and suitability.
- Performance-based bonuses or commissions where applicable.
- Paid training and continuous professional development.
- Supportive and professional work environment.
- Opportunities for career advancement.
- Exposure to working with UK-based businesses and clients.

Working Schedule
- Hours: 8:00 am to 5:00 pm BST.
- Days: Monday to Saturday.
- Additional hours or weekend work may be required depending on business needs.

If you have strong communication skills, enjoy customer interaction, and seek to grow your career in a professional call centre setting, we encourage you to apply. Please submit your CV through the designated application platform. Shortlisted candidates will be contacted for an initial interview and communication assessment.