Call Centre Agents

Qubik International is seeking dedicated full-time Call Centre Agents to join their team in Karachi for an on-site night shift. The position involves handling both inbound and outbound customer support calls, ensuring accurate record keeping, resolving customer issues efficiently, and consistently meeting service and performance targets. This role requires strong English communication skills, proper telephone etiquette, basic computer literacy, and precise data entry abilities. Candidates with intermediate or higher education are preferred, though freshers are encouraged to apply. The offered salary ranges from PKR 30,000 to 50,000, with additional performance-based commissions.

Key Responsibilities
- Handle inbound and outbound customer support calls professionally and courteously.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer issues and complaints promptly to ensure satisfaction.
- Meet or exceed established service and performance targets consistently.
- Utilize basic computer skills to update customer information and manage data entry tasks accurately.
- Follow company protocols and telephone etiquette standards during all interactions.

Required Qualifications
- Strong command of English communication, both verbal and written.
- Excellent telephone etiquette and customer service skills.
- Basic computer literacy, including familiarity with data entry and record-keeping software.
- Ability to work efficiently during night shifts on-site.
- Intermediate education or higher is preferred, but fresh graduates are welcome to apply.

Preferred Qualifications and Benefits
- Candidates with prior experience in call center or customer support roles will be considered an advantage.
- Competitive salary package ranging from PKR 30,000 to 50,000.
- Opportunity to earn additional income through performance-based commissions.
- Gain valuable experience working in a dynamic customer service environment.
- Work in a supportive team setting with opportunities for professional growth.

This role is ideal for individuals seeking to develop their customer service skills and build a career in the call center industry while working in a structured, on-site environment during night hours.