Posted Mar 27, 2026 222 views
We are looking for Customer Verification Officers to join our team for a USA-based campaign. In this role, you will be responsible for contacting customers in the United States to verify their information, confirm details, and ensure that all data in our records is accurate and up to date. The ideal candidate should have basic English communication skills and exhibit a professional and courteous phone manner. This position requires strict adherence to company guidelines and the flexibility to work night shifts aligned with USA time zones.
Key Responsibilities
- Conduct outbound calls to US customers to verify their information
- Confirm customer details such as name, address, and consent
- Ensure the accuracy and completeness of customer data in company records
- Follow verification scripts and comply with company policies
- Maintain detailed call logs and update verification statuses accordingly
- Meet daily call volume and quality targets
- Promptly report any discrepancies, incorrect, or suspicious information to supervisors
Required Qualifications
- Basic proficiency in English speaking and comprehension
- Open to both freshers and experienced candidates
- Willingness to work night shifts according to USA time zones
- Basic computer literacy and typing skills
- Clear and polite communication skills with professional phone etiquette
- Ability to follow scripts and instructions accurately
Preferred Qualifications and Benefits
- Previous experience in call centers, BPO, verification, quality assurance, or customer support is advantageous
- Familiarity with CRM systems is a plus
- Fixed monthly salary ranging from Rs60,000 to Rs75,000, with additional performance-based bonuses
- Paid training provided to help you succeed in the role
- Friendly and supportive work environment that encourages professional growth
- Opportunities for career advancement within the company
- Pick and drop facility available for on-site roles, if applicable
This full-time, in-person position offers a competitive salary and an excellent opportunity to develop your skills in a dynamic and customer-focused environment. If you are detail-oriented, communicative, and ready to contribute effectively to the team, we encourage you to apply.
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