Calling Agent – Customer Support

Idealancy.pk, a prominent online retail store in Pakistan, specializes in household and kitchen products with a diverse catalogue of over 2,000 items. The company serves a broad customer base with categories including baking products, electronics, home appliances, and more. Idealancy.pk is committed to providing a seamless online shopping experience, ensuring reliable product quality and responsive customer service. Joining the team means becoming part of a dynamic e-commerce environment with opportunities to enhance customer satisfaction and contribute to operational success.

Key Responsibilities:
- Make order confirmation and order-related calls to customers.
- Collect customer feedback and follow up on any concerns or issues.
- Handle customer queries professionally, ensuring timely and effective resolution.
- Coordinate with internal teams regarding order status, delivery updates, and problem-solving.
- Maintain clear and courteous communication with customers at all times.
- Work efficiently in a fast-paced environment, managing multiple tasks under pressure.
- Demonstrate punctuality, discipline, and a professional work ethic.
- Immediate joiners will be given preference.

Required Qualifications:
- Minimum intermediate-level education.
- Experience in customer service, call handling, or telecalling roles.
- Strong communication skills, both verbal and written, with the ability to explain information clearly.
- Excellent problem-solving abilities to address order or product-related issues.
- Ability to listen attentively, empathize with customers, and provide solution-oriented support.
- Basic computer literacy to operate CRM systems or call management software.
- Comfortable working in a fast-paced retail or e-commerce environment, handling multiple inquiries simultaneously.
- Proficiency in languages relevant to Karachi-based customers is essential.

Preferred Qualifications and Benefits:
- Previous experience in a call center or customer support environment is highly desirable.
- Additional education in business, communication, or related fields is considered an advantage.
- The position is full-time and onsite, located in North Nazimabad, E Block, Karachi.
- Working hours are from 10:00 AM to 7:00 PM, Monday through Saturday.
- Salary offered is competitive within the market.

This role is ideal for candidates who are motivated to deliver exceptional customer support and thrive in a fast-moving e-commerce setting. If you are disciplined, communicative, and ready to join immediately, this opportunity at Idealancy.pk offers a platform to grow professionally while contributing to a leading online retail business.