Calling Agent – Inbound and Outbound Calls

We are seeking a professional and results-driven Calling Agent to handle both inbound and outbound calls with leads, clients, and prospects. The successful candidate will focus on generating qualified leads, providing excellent customer service, maintaining accurate CRM records, and conducting timely follow-ups. This role demands strong communication skills, a customer-oriented approach, and the ability to work independently while collaborating effectively with internal teams. Meeting assigned calling and conversion targets consistently is a key aspect of this position.

Key Responsibilities:
- Make outbound calls to leads, prospects, and clients in line with assigned campaign objectives.
- Manage inbound calls professionally, addressing customer inquiries promptly and courteously.
- Generate qualified leads and forward them to the Client Relations Department for further action.
- Conduct timely follow-ups on pending leads, inquiries, and cases to ensure continuous progress.
- Clearly and confidently explain company services while maintaining a positive and professional image.
- Handle customer questions, concerns, and objections effectively to facilitate conversions.
- Accurately update CRM records after every call and interaction to maintain data integrity.
- Coordinate with Sales, Operations, Client Relations, and Management teams regarding lead status and progress.
- Consistently achieve daily, weekly, and monthly targets related to calls, lead generation, and conversions.
- Adhere strictly to company Standard Operating Procedures (SOPs), approved scripts, compliance requirements, and communication standards.
- Maintain a positive, professional, and customer-focused demeanor in all interactions.

Required Qualifications:
- Strong English communication and conversational skills with a clear, confident, and professional speaking voice.
- Neutral American or US-accented English is strongly preferred to ensure clear communication with clients.
- Excellent interpersonal skills, including persuasion, negotiation, and objection handling.
- Proven ability to manage both inbound and outbound calls professionally.
- Basic knowledge of CRM systems with the ability to enter and update data accurately.
- Ability to work independently, manage follow-ups efficiently, and consistently meet performance targets.
- Professional attitude, reliability, and strong attention to detail.

Preferred Qualifications and Benefits:
- Previous experience in telemarketing, customer service, sales, or lead generation is highly desirable.
- Competitive monthly salary ranging from Rs70,000 to Rs90,000.
- This is an in-person role, offering direct engagement with the team and clients, fostering better collaboration and communication.

This position presents an excellent opportunity for motivated individuals to join a dynamic team and enhance their skills in lead generation and customer relations. Candidates who meet the qualifications and are committed to delivering exceptional results will find this role rewarding and challenging.