CALLING AGENT

We are seeking a confident and professional Calling Agent to join our team. The ideal candidate will be skilled in communicating effectively with customers and prospects, managing objections with ease, maintaining accurate call records, and consistently meeting assigned calling targets. This role requires a proactive approach to both outbound and inbound calls, ensuring clear explanation of products and services while identifying customer needs and following up diligently.

Key Responsibilities

- Make outbound calls to prospects and customers.
- Handle inbound calls when required.
- Communicate professionally and clearly with customers and prospects.
- Explain products and services in a concise and understandable manner.
- Identify customer needs and tailor conversations accordingly.
- Manage objections confidently and effectively.
- Follow up with prospects to nurture leads and close opportunities.
- Maintain detailed and accurate call records.
- Update CRM or relevant databases regularly.
- Achieve daily, weekly, and monthly calling targets.
- Escalate issues promptly and appropriately.
- Adhere to professional communication standards at all times.
- Follow approved scripts and processes to ensure consistency.

Required Qualifications

- Minimum of 3 years of experience in calling or contact center roles is preferred.
- Excellent verbal communication skills.
- Proficiency in Urdu and English communication, depending on the target audience.
- Confident telephone manner with strong objection-handling abilities.
- Good listening skills to understand customer requirements.
- Target-oriented mindset with the ability to work under pressure.
- Reliable, punctual, and professional in conduct.
- Ability to handle rejection calmly and maintain emotional control.

Preferred Qualifications and Benefits

- Experience with CRM and calling software is advantageous.
- Competitive monthly salary ranging from Rs40,000 to Rs60,000.
- Work location is in person, providing a collaborative and structured environment.

Application Questions

Candidates will be asked to provide information on the following during the application process:

- Years of calling experience.
- Experience with inbound or outbound calls.
- Average number of calls handled per day.
- Self-assessment of English speaking skills on a scale of 1 to 10.
- Familiarity with CRM or calling software used in previous roles.

This position offers an excellent opportunity for individuals who are motivated by targets and enjoy engaging with customers in a professional setting. If you have the required experience and skills, and are looking to contribute to a dynamic team, we encourage you to apply.