Posted Jun 05, 2020
Canada Prime Marketing (CPM) is a Canadian based Marketing company opening its 4th office and first in Pakistan (Lahore). CPM was launched in 2010 and currently ranked as Canada's-Fastest Growing company by PROFIT500 in Macleans Magazine for 2017, 2018 & 2019. It also Was featured as Canada's Top Growing Company by Globe and Mail 2019.
As our first international expansion in the Pakistan market, we are currently looking for Call Center Team
Position: Technical Chat Support Agent
Rs 30,000 - Rs 45,000 a month
Night Shifts - (8 PM - 4 AM)
Start: Immediately - Full-Time
Must have minimum 2 Years Experience
Your mission is to be the first point of contact for incoming Support Calls and CRM Tickets.
90% of the communication will be by Text Chat Support so typing speed of at least 45 words per minute is required.
Training will be provided, and you will not be on the phones until you are ready. Dedicated Senior Support Staff are also available throughout your shift.
• 1st level support for our proprietary applications
• Communicate effectively and use troubleshooting skills to understand the customer’s needs.
• Provide advice and recommendations to customers in response to identified issues
• Successfully manage CRM tickets, Calls, Documentation, and prioritize issues by severity
• Collect and maintain issues and resolutions for use by the Technical Engineers What We Like To See
• Excellent communication skills, fluency in English, both verbal and written.
• Exceptional customer focus, and a positive attitude for listening and solving problems
• Ability to easily communicate technical information with both highly technical people and non-technical people alike
• Enjoy working in a team-focused and fast-paced setting
• Love to learn and comfortable in a computerized environment
• Basic Computer Skills are required, with a preference for Linux, windows experience
• Excellent time-management skills with strong self-motivation
Timings: 8 PM to 4 AM
Lahore, Pakistan
Job Details
Canada Prime Marketing
Canada Prime Marketing (CPM) is Canadian-based marketing since 2009. CPM was awarded as Canada's Fastest-Growing Company in 2017, 2018 and 2019 by Macleans Magazine for PROFIT500 and Canada's Top Growing Company for 2019 by Globe and Mail. Canada Prime Marketing Headoffice office in Edmonton, Canada and two offices in the Greater Vancouver area (Canada). Our First international expansion in Lahore, Pakistan. CPM has the privileged of partnering with Fortune 500 companies for over a decade.
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