Candidate Engagement Associate

We are seeking a Candidate Engagement Associate to join our remote recruiting support team. In this role, you will engage with candidates through friendly phone calls and brief messages, guiding them through the recruitment process. Your primary responsibility is to maintain candidate interest by explaining next steps, answering basic questions, and scheduling interviews. You will work closely with recruiters, receiving candidate lists and follow-up requests, while ensuring candidates remain informed at every stage. This position offers a monthly base salary with bonus opportunities and is fully remote, allowing you to work from home.

Key Responsibilities:
- Review assigned candidate lists in an applicant tracking system such as Lever, prioritizing which candidates to contact first.
- Make calls using a business phone system like JustCall, introducing yourself and explaining the purpose of the call.
- Use approved recruiter notes to explain the role, assess candidate interest, and ask basic fit and availability questions.
- Maintain regular contact with candidates by returning calls, following up on incomplete steps, and reconnecting after missed interviews.
- Schedule interviews for interested candidates using tools such as Calendly, ensuring bookings align with recruiter availability.
- Send timely reminders before interviews, confirm booking details, and provide candidates with preparation guidance based on approved materials.
- Respond to simple candidate questions using approved information, escalating complex inquiries to the recruiting team lead while keeping candidates updated.
- Accurately record call outcomes and next steps, marking incorrect numbers, duplicates, or withdrawals to maintain clean candidate lists.
- Share detailed call notes with recruiters prior to interviews, highlighting any unresolved questions or changes in booking.
- Provide daily reports on call volumes and scheduled interviews, flagging candidates who require additional follow-up or rescheduling.
- Adhere to quality standards by maintaining polite communication, precise note-taking, prompt follow-up, and consistent daily call activity.

Required Qualifications:
- Proficient spoken and written English, as communication is primarily with candidates and teams based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity.
- No prior recruiting experience required; however, experience in phone support, customer service, or interview scheduling is preferred.
- Calm and friendly phone demeanor with strong listening skills, allowing candidates to speak without interruption or rush.
- Willingness to learn applicant tracking, business phone, and scheduling tools through guided training.
- Basic understanding of candidate engagement, interview processes, and use of approved role information during calls.
- Attention to detail when updating candidate notes, interview dates, and booking changes, ensuring accuracy before saving.
- Respect for candidate privacy and discretion when handling and sharing information within the recruiting team.
- Ability to compose clear, concise messages explaining next steps when candidates require assistance.

Preferred Qualifications and Benefits:
- This is a fully remote work-from-home role focused on candidate communication via calls and messages.
- Structured onboarding and training on tools such as Lever, JustCall, and Calendly, including practice with call outlines.
- Regular check-ins with a team lead to review questions, call notes, and candidate updates.
- Opportunities for growth within the team as you develop skills in candidate support and interview scheduling.
- Bonus opportunities based on performance.

This role offers a dynamic opportunity to support candidates throughout the recruitment journey while working remotely in a collaborative and supportive environment.