Candidate Outreach Agent

We are seeking a Candidate Outreach Agent to join our remote recruiting support team. In this role, you will communicate with candidates via phone, providing clear guidance on their next steps in the hiring process. Your contact lists will be provided by the recruiting team and include applicants who require updates or follow-ups. You will check candidates’ interest, ask basic questions, and schedule interviews with recruiters. Your main objective is to keep candidates informed and ensure a smooth, confusion-free experience throughout the interview process. You will work closely with a recruiting team lead who will prioritize your tasks and assist with any questions beyond the approved call scripts. This position offers a monthly base salary with additional bonus opportunities.

Key Responsibilities:
- Review assigned candidate lists in an applicant tracking system such as Workable, preparing by checking previous notes before making contact.
- Call candidates using a business phone system or dialer like Aircall, introducing yourself and clearly explaining the purpose of your call.
- Communicate key role details using approved scripts, inquire about candidate interest and availability, and document responses accurately for recruiters.
- Maintain regular contact with candidates at every stage, returning calls and following up when candidates have not completed required steps.
- Schedule recruiter interviews using tools such as Google Calendar, ensuring selected times align with both candidate and recruiter availability.
- Send brief interview reminders and confirm booking details, explaining what candidates should expect and how to prepare.
- Respond to simple candidate questions using approved information, escalating any unclear or complex inquiries to the recruiting team lead.
- Update the applicant tracking system after each call, recording outcomes, candidate questions, agreed next steps, and any necessary follow-up actions.
- Identify and mark incorrect phone numbers, duplicate entries, and candidate withdrawals, while maintaining confidentiality and sharing relevant call notes with recruiters.
- Report daily call volumes and booked interviews to the team, highlighting missed interviews and arranging additional calls when candidates need assistance.
- Adhere to quality standards by providing accurate notes, polite communication, timely follow-ups, and consistent daily call activity. Verify bookings before sending confirmations.

Required Qualifications:
- Proficient spoken and written English, as calls are primarily with candidates and teams based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity to support remote work.
- No prior recruiting experience required; however, experience in phone support, customer service, or interview scheduling is preferred.
- Calm and friendly phone demeanor with the ability to explain next steps clearly and patiently.
- Willingness to learn and use applicant tracking, phone, and scheduling tools through guided training.
- Basic understanding of how candidate outreach integrates applications, phone conversations, reminders, and recruiter interviews.
- Attention to detail in managing call notes, calendar dates, interview times, and changes in candidate interest.
- Respect for candidate privacy and adherence to approved communication guidelines.
- Strong listening skills, ability to write concise messages, and readiness to seek guidance from the team lead when needed.

Preferred Qualifications and Benefits:
- Fully remote position allowing you to work from home while supporting candidates by phone.
- Structured onboarding and training on systems such as Workable, Aircall, and Google Calendar, including practice scenarios.
- Regular check-ins with the team lead to review questions, call notes, and interview scheduling.
- Opportunities for professional growth within the team as you develop your candidate outreach skills.
- Bonus incentives in addition to the monthly base salary.

The monthly pay range for this role is PKR 61,670 to PKR 146,520. If you are organized, communicative, and eager to contribute to a smooth recruitment process, this position offers a rewarding opportunity to engage with candidates and support the hiring team remotely.