CSR / Customer Service Representative (Inbound Calls)

CareersGiant Unverified

Karachi , Pakistan

Posted Apr 16, 2018 313 views

PKR. 15,000 - 25,000/Month

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Job Description

Please note: Job timings are from 10am - 7:30pm (Mon - Sat)

Job Description:

  • Answer calls professionally
  • Respond to customer inquiries
  • Strongly follow up customer calls
  • Book appointments for clients.
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Enter customer information
  • Process appointments, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Complete call logs
  • Produce call reports

Education and Experience

  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Customer service experience
  • Good data entry/keyboard skills
  • Knowledge of administration and clerical processes
  • Relevant product knowledge

Skills Required:

  • Strong verbal and written communication skills
  • Active listening skills
  • problem analysis
  • problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • initiative judgment
  • adaptability
  • team
  • workstress tolerance
  • resilience

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
P.E.C.H.S, Karachi, Pakistan
21 - 35 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 30, 2018
Posting Date:
Apr 16, 2018
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Consultants · 1-10 employees - Karachi

CareersGiant is a careers consulting company managed and directed by a London, UK graduate Amin Saleem. The company is based in Karachi but offers services throughout the world. It specialises in professional, impartial and independent careers advice and guidance to School, College & University stud ...Read More