Posted Apr 16, 2018 2 views
Please note: Job timings are from 10am - 7:30pm (Mon - Sat)
Job Description:
- Answer calls professionally
- Respond to customer inquiries
- Strongly follow up customer calls
- Book appointments for clients.
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information
- Process appointments, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Complete call logs
- Produce call reports
Education and Experience
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Customer service experience
- Good data entry/keyboard skills
- Knowledge of administration and clerical processes
- Relevant product knowledge
Skills Required:
- Strong verbal and written communication skills
- Active listening skills
- problem analysis
- problem solving
- customer service orientation
- organizational skills
- attention to detail
- initiative judgment
- adaptability
- team
- workstress tolerance
- resilience
Job Details
CareersGiant
CareersGiant is a careers consulting company managed and directed by a London, UK graduate Amin Saleem. The company is based in Karachi but offers services throughout the world. It specialises in professional, impartial and independent careers advice and guidance to School, College & University students, Professionals and Career Changers.
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