Fleet Manager | Rider Operations

Carroto is seeking a skilled Fleet Manager to lead the daily rider operations team, managing a small but dynamic group of two riders. This role requires a responsible and organized professional to oversee recruitment, scheduling, rider performance, and on-ground operational challenges to ensure smooth and timely deliveries. The Fleet Manager will coordinate multiple tasks from rider onboarding to monitoring compliance with service standards, leveraging strong leadership and problem-solving abilities to maintain high reliability in delivery services. This position involves direct management of rider shifts, attendance, and performance metrics, aiming to optimize the delivery process aligned with peak demand hours. The ideal candidate has experience in fleet or logistics management, excellent communication skills in Urdu, and a familiarity with local delivery routes in Hyderabad. The Fleet Manager will also analyze operational data and collaborate with support teams to resolve delivery issues promptly, contributing to an improved customer experience at Carroto.
Responsibilities

Recruit, onboard, and train new riders, ensuring all necessary documentation is complete and thorough.
Plan and manage rider shifts, maintain attendance records, and arrange adequate coverage during absences or high-demand times.
Ensure rider presence and activity during assigned shifts to maintain timely and efficient delivery service.
Align rider availability strategically with peak order periods to maximize delivery coverage and minimize delays.
Monitor rider operations including timely arrival at pickup points, order collection, delivery completion, and adherence to schedules.
Resolve rider-related issues such as scheduling conflicts, operational difficulties, and app usage problems swiftly to avoid service interruptions.
Collaborate closely with operations and customer support teams to address delivery delays, missed orders, and customer complaints effectively.
Enforce professional rider conduct including safe handling of orders, clear communication with customers, proper hygiene, and adherence to uniform policies.
Track key rider performance indicators including punctuality, order acceptance rates, delivery timelines, cancellations, and customer feedback.
Provide coaching and corrective action for riders to improve service standards and manage repeated performance or conduct issues proactively.
Maintain detailed and accurate rider records and prepare comprehensive daily and weekly performance reports for management review.
Identify staffing shortages or operational inefficiencies and recommend practical improvements to enhance delivery operations.
Use mobile applications, operational dashboards, and spreadsheet tools to monitor and report fleet activities and rider performance.