Catering Officer

This role supports the efficient delivery of inflight catering services by ensuring consistent quality, cost control, regulatory compliance, and service excellence across the airline’s network. The position involves close monitoring and evaluation of catering operations, collaborating with various teams to resolve issues, and implementing standards that enhance passenger experience while maintaining operational efficiency.

Key Responsibilities

- Support the implementation and monitoring of inflight catering standards, policies, and procedures to maintain consistent service quality and regulatory compliance across all stations.
- Conduct routine and ad-hoc inspections of catering services, products, equipment, and packaging to verify adherence to quality, hygiene, and safety standards.
- Monitor inflight catering performance through cabin crew feedback, reports, and audits; identify gaps and recommend corrective actions.
- Collaborate with Cabin Crew, Flight Operations, Engineering, and external service providers to promptly resolve catering, equipment, and service-related issues.
- Review and analyze catering uplift, stock levels, duty-free sales, and consumption patterns to ensure optimal stock control, cost efficiency, and revenue alignment.
- Manage onboard equipment and catering inventory through periodic checks to detect shortages, damages, or discrepancies.
- Support initiatives aimed at enhancing passenger experience, improving onboard product quality, and optimizing service delivery without compromising cost or quality.
- Conduct quality checks on inflight food and beverage offerings and coordinate with caterers to address non-compliance, service gaps, or recurring issues.
- Participate in cross-functional meetings to support service improvements, new initiatives, and operational enhancements related to inflight services.
- Ensure compliance with service level agreements (SLAs), internal procedures, and audit requirements; review invoices, sales reports, and customer feedback to identify discrepancies or opportunities for improvement.
- Prepare accurate reports and performance updates for management, highlighting trends, risks, and recommendations for service enhancement.

Required Qualifications

- Diploma or Higher Secondary Certificate is acceptable when combined with relevant functional experience; however, a bachelor’s degree in Travel, Tourism, Hotel Management, or a related field is preferred.
- Strong knowledge of inflight catering operations, food safety, hygiene standards, and service quality requirements.
- Excellent analytical and organizational skills to manage catering controls, inventory, and cost efficiency effectively.
- Proven ability to conduct quality checks, audits, and compliance reviews to ensure adherence to standards and procedures.
- Effective communication and coordination skills to collaborate with cabin crew, caterers, and internal stakeholders.
- Strong problem-solving abilities with a customer-focused mindset and keen attention to detail.
- Proficiency in basic reporting tools and systems relevant to catering operations.

Work Experience

- Minimum of 2 years’ experience in a similar role within the airline, hospitality sector, or a related service industry. Practical knowledge of food handling standards, hygiene, catering accounting, supervisory, and administrative skills is essential.

This position offers the opportunity to contribute to the enhancement of inflight catering services by ensuring quality and compliance while supporting cost control and operational excellence.