CCTV Operator

Biztek IT Solutions is seeking a dedicated CCTV Operator to join the Administration and Security team at our onsite location on Walton Road, Defence Mor, Lahore. Reporting to the Admin Manager or Security In-charge, the CCTV Operator will be responsible for monitoring the company’s surveillance system continuously to safeguard people, property, equipment, and data. This role involves watching live camera feeds, identifying and reporting any unusual or unauthorized activities, maintaining accurate logs and recordings, and assisting management by providing footage and incident reports as needed. The position requires vigilance, integrity, and the ability to respond promptly to security incidents.

Key Responsibilities

- Continuously monitor live CCTV feeds covering entrances, exits, office floors, parking areas, and other sensitive locations to detect suspicious behavior, unauthorized access, safety hazards, or policy violations. Report any concerns immediately to the Security In-charge or Admin Manager.
- Maintain alertness throughout the shift, adhering to the approved monitoring schedule and camera coverage plan.
- Collaborate with security personnel, administrative staff, and other relevant teams to ensure swift response to incidents.
- Keep a detailed daily log of observations, incidents, alerts, and shift handover notes.
- Retrieve, review, and securely store recorded footage upon authorized management requests.
- Prepare clear and accurate incident reports including date, time, location, and detailed descriptions.
- Ensure proper handover of pending issues and observations to the incoming shift operator.
- Conduct daily checks to confirm all cameras, DVR/NVR units, monitors, recording, and storage devices are functioning correctly.
- Report any camera faults, blind spots, power or network issues, or missing/corrupted recordings immediately.
- Coordinate with the IT/technical team or external vendors for timely repair and maintenance, following up until resolution.
- Maintain strict confidentiality of all footage, monitoring information, and security procedures.
- Avoid sharing, copying, recording on personal devices, or deleting any footage without written authorization from management.
- Never leave the monitoring station unattended without arranging an approved replacement.
- Adhere to company security policies, access control rules, and management instructions at all times.

Required Qualifications

- Minimum education of Matriculation or Intermediate level.
- Basic working knowledge of CCTV systems, including DVR/NVR operation, monitors, and playback/search of recordings.
- Basic computer skills for maintaining logs, preparing reports, and handling files.
- Strong observation skills, alertness, and the ability to maintain focus for extended periods.
- Clear written and verbal communication skills in both English and Urdu.
- Demonstrated honesty, discipline, integrity, and respect for confidentiality.
- Willingness to work night or rotational shifts onsite.
- Ability to remain calm and respond effectively during emergencies or incidents.

Preferred Qualifications and Additional Information

- Diploma or certification in CCTV or security operations is advantageous.
- 1 to 2 years of experience in a CCTV operator, control-room operator, or similar monitoring role is preferred.
- Good character with a clean background; reference verification may be required.
- Basic understanding of fire safety and emergency procedures is a plus.
- The role involves close working relationships with the Admin Manager, Security In-charge, security guards, IT/technical team, and HR department.
- Incidents and suspicious activities must be reported promptly to the Security In-charge or Admin Manager, while technical faults are escalated to the IT/technical team. Unresolved issues are further escalated to management.

This is a full-time, onsite position requiring a responsible individual committed to maintaining a secure environment through vigilant monitoring and timely reporting.