Customer Support Representative

CDZR Services Limited Verified

Multiple Cities, Pakistan

Posted Dec 07, 2019 308 views

PKR. 30,000 - 45,000/Month

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Job Description

Job Responsibilities:

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Manage large amounts of incoming calls
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers
  •  Should be able personally engage with the customer and upsell or provide new alternatives to the Customer.

 Requirements:

  • Proven customer support experience
  • Should be a people’s person who genuinely cares about Customer needs.
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of queries
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Bachelors in English Language/ A Levels would be preferred 
  • Knowledge of Microsoft Office Suite
  • Must be able to write English with Proper Grammar

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Jan 06, 2020
Posting Date:
Dec 07, 2019
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CDZR Services Limited

Services · 11-50 employees - Islamabad, Rawalpindi

pCDZR Services Limited/p

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