Contact Center Representative / Debt Collector

Cedar Financial Verified

Lahore , Pakistan

Posted Apr 18, 2019 337 views

PKR. 35,000 - 40,000/Month

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Job Description

Reports to:

The debt collector will report to the floor supervisor and the collections manager

Job Overview:

Cedar Financial is looking to hire debt collection representatives who are willing to work in night shifts and to be a liaison between us and our consumer. The successful candidate will be able to accept ownership for effectively solving Disputes, complaints and inquiries, keeping consumer and client satisfaction at the core of every decision and behavior.

Responsibilities

• Managing a large amount of inbound and outbound calls in a timely manner

• Communicating with our consumers in effective ways

• Negotiating easy terms for payments of Debts

• Solving consumer’s problems by giving them easy solutions for payments

• Identifying consumer’s needs, clarify information, research every issue and providing solutions

• Build sustainable relationships and engage consumers by taking the extra mile

Requirements

• Previous experience in a customer support role

• Strong phone and verbal communication skills along with active listening

• High School degree or higher

• Long term commitment

• Willingness to work in the nights

• Good at handling the pressure

• Positive and energetic attitude

Skills

Consumer Focus, Customer Service, Date Entry Skills, Listening Skills, Multi-tasking, Attention to detail, Professionalism

Perks

• Probationary Increment

• Paid Training Period

• Basic Salary 35K - 40K and Commission will be in addition to this.

• Pick and drop is being offered (only for females)

• Professional Environment

• Young enthusiastic team

• Medical insurance for permanent employees

• Fixed Night Shift Schedule (09:00 PM - 06:00 AM) with weekends off

• Opportunity for growth

• Team Builder event after every three months

Job Details

Industry:
BPO
Total Positions:
35+ Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Thokar Niaz Baig, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jun 16, 2019
Posting Date:
Apr 18, 2019
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Cedar Financial

BPO · 51-100 employees - Lahore

pWhy We Are Different/ppSince 1991, Cedar Financial has strived to become a leader in domestic and international debt recovery./ppOur mission is simple; to provide the most comprehensive and professional debt recovery services available to our clients. All this, while focusing on the unique challeng ...Read More

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