Channel Manager Mortgage Sales - Karachi

This role is focused on driving mortgage business growth across designated banking channels by increasing customer acquisition, supporting portfolio expansion, and delivering an outstanding customer experience. The successful candidate will collaborate closely with frontline sales teams, internal stakeholders, and customers to ensure smooth end-to-end mortgage processing while upholding strong compliance and service standards.

Key Responsibilities
Drive mortgage sales growth and expand the portfolio across assigned channels. Promote mortgage solutions and enhance product penetration within Priority Banking, Business Banking, Emerging Business, and Branch networks. Manage the complete mortgage application lifecycle, ensuring timely onboarding and processing of cases. Establish and maintain strong relationships with internal stakeholders, customers, and referral sources. Support initiatives aimed at customer acquisition and retention to meet revenue and business objectives. Monitor application pipelines and proactively address processing bottlenecks to improve turnaround times. Provide market and customer insights to aid product development and identify growth opportunities. Ensure strict compliance with regulatory requirements, internal policies, and operational controls. Deliver a superior customer experience through clear communication and service excellence.

Required Qualifications
Bachelor’s degree from a recognized institution. Proven experience in Mortgage Sales, Consumer Banking, Retail Banking, Priority Banking, Business Banking, or Relationship Management. Strong knowledge of mortgage and home finance products. Demonstrated ability to build client relationships and drive business growth. Excellent stakeholder management and customer service skills. Effective communication, negotiation, and problem-solving abilities. Capability to manage multiple cases efficiently in a target-driven environment. Solid understanding of risk, compliance, and regulatory frameworks within the banking sector.

Preferred Qualifications and Benefits
Professional certifications in banking, lending, or financial services are advantageous. The organization offers a competitive salary aligned with its Fair Pay Charter, alongside a comprehensive benefits package supporting mental, physical, financial, and social wellbeing. Benefits include core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available depending on location. Time-off provisions include annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days), with a minimum combined total of 30 days for annual and public holidays.

Flexible working options are available, combining home and office-based arrangements with adaptable working patterns. Wellbeing support is provided through a market-leading digital platform, resilience development courses, a global Employee Assistance Programme, mental health first-aiders, and various self-help resources. The organization fosters a continuous learning culture, offering opportunities for reskilling and upskilling through physical, virtual, and digital learning channels.

As part of an inclusive and values-driven institution, the company embraces and celebrates diversity across teams, functions, and geographies, ensuring everyone feels respected and empowered to reach their full potential. The organization’s purpose is to drive commerce and prosperity through unique diversity, guided by core values that emphasize integrity, innovation, and collaboration, all while putting the client at the center of everything it does.