Chat Agent (Night Shift)

We are seeking a dedicated Social Media Chat Support Representative to join our team on a night shift schedule from 10 PM to 6 AM. In this role, you will be responsible for engaging with customers through online chat platforms, addressing their inquiries, resolving issues promptly, and ensuring a positive and professional interaction at all times. This position offers an opportunity to work in a dynamic environment where customer satisfaction is a top priority.

Key Responsibilities:
- Respond promptly and effectively to customer queries via social media chat platforms such as Facebook, Instagram, and Twitter.
- Manage multiple chat conversations simultaneously while maintaining high-quality service.
- Resolve customer issues with a problem-solving approach and escalate when necessary.
- Maintain a positive, customer-first attitude throughout all interactions.
- Adapt quickly to new tools, systems, and processes to enhance service delivery.
- Collaborate with team members and work independently as required to meet performance goals.

Required Qualifications:
- Excellent written and verbal communication skills, with the ability to convey information clearly and professionally.
- Strong understanding of major social media platforms and their functionalities.
- Basic computer literacy and familiarity with online communication tools.
- Ability to multitask efficiently in a fast-paced environment.
- Strong problem-solving skills and effective time management.
- Willingness to work the night shift (10 PM to 6 AM).
- Positive attitude and a customer-centric mindset.
- Quick learner who can adapt to new technologies and workflows.

Preferred Qualifications and Benefits:
- No prior experience required; on-the-job training will be provided to help beginners succeed.
- Competitive salary ranging from PKR 20,000 to PKR 70,000 per month, based on performance.
- Weekly bonuses to reward outstanding contributions.
- Pick and drop facility available for female employees working the night shift.
- Opportunities for learning and professional growth within the organization.
- Full-time position with an in-person work location.

This role is ideal for freshers looking to start their career in customer support and social media engagement. If you are motivated, adaptable, and enjoy helping others through digital platforms, this position offers a rewarding environment to develop your skills and grow professionally.