About Our Company
This is a new innovative marketing company. The owners have over 20 yearscombined experience in Sales & Marketing. We are excited to bring you this newopportunity to enhance your experience, skills and broaden your horizons.The company has plans to expand internationally so this would be the perfect fitfor a candidate who wants to excel and grow.
Role description:
As a Field Support Executive, your role is to support the Field Support Manager in finding solutions for our agents and their customers on the Field, advising them on all the different products and services we offer. This requires an individual with a good eye for detail and a measured approach to work with an ability to prioritize tasks and ensure they are completed in a timely fashion. Additionally, you will be expected to support the team with any ad hoc projects.
Key tasks and responsibilities include:
Answer emails & chat
Excellent Customer service skills, friendly and approachable manner
Ability to work under pressure and follow direction
A team worker with a flexible approach and good communication skills
Attention to Detail
Essential:
Must have strong Customer Service skills
Good communication skills to liaise with customers at all levels
Fluent English Speaking and writing
Good IT skills - Word/Outlook/Excel
Beneficial:
Previous Experience in a Customer Contact Centre or a customer support role
Multi-Lingual
You need to be this kind of person….
Passionate about providing unparalleled levels of service and convenience for customers.
Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow.
Able to work and learn quickly in a fast-paced, fun, and dynamic environment.
Care about doing a great job and exceeding expectations with the quality of what you do.
We love people who take responsibility, do the right thing for customers, colleagues and have the courage to call out any concerns.
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to do most of these wonderful things
Understand the risks associated with your job and what that means for you and all our stakeholders
Right from the start, we will give you full training and great support, so you don't need previous experience in sales or marketing, but you do need experience in dealing with complex customer service queries.
You will also need to be able to balance building relationships with your agents with attention to detail.
Able to deliver excellent customer experience in a very fast-paced environment.
Be 100% flexible to work a variety of shift patterns.
Job Details
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