Chat Support Agent — Client Communications (Evening Shift)

We are a reverse recruiting agency focused on helping job seekers secure their ideal roles by representing candidates rather than employers. Our team interacts daily with job seekers through LinkedIn, email, and other platforms, providing thoughtful responses and guidance throughout their job search journey. As a Chat Support Agent based in our Karachi office, you will serve as the primary contact for inbound conversations. Your role involves clear and empathetic communication, answering questions about our services, and advancing qualified candidates toward consultations with senior team members. This position operates during office hours with no cold-calling, as all interactions begin with candidates who have already reached out to us.

Key Responsibilities
- Monitor and manage incoming messages across LinkedIn, email, and messaging platforms during your shift.
- Carefully read and interpret each message to fully understand the sender’s needs and questions.
- Provide clear, natural, and personalized responses rather than relying on scripted replies.
- Educate candidates about reverse recruiting, our processes, and the benefits we offer.
- Ask insightful follow-up questions to gather detailed information about candidates’ backgrounds, target roles, and timelines.
- Identify serious prospects and schedule calls with senior team members.
- Follow up respectfully with candidates who become unresponsive, maintaining a helpful and non-pushy approach.
- Accurately log all conversations, statuses, and next steps in tracking sheets.
- Promptly escalate any unusual or sensitive issues to the team lead.
- Maintain quick response times, aiming to reply within minutes rather than hours.

Required Qualifications
- Excellent written English skills with strong grammar, tone, and clarity; your writing is central to this role.
- Ability to read between the lines and understand implied meanings beyond the literal text.
- Patience and genuine empathy to support individuals who may be stressed about their career situations.
- Fast and accurate typing skills, capable of managing multiple conversations simultaneously.
- Confident and positive attitude in all communications.
- Comfortable using LinkedIn, Gmail, Google Sheets, and various messaging tools.
- Strong attention to detail and follow-through to ensure no conversation is overlooked.
- Willingness to thoroughly learn our service to provide honest and informed answers.
- Experience in chat support, customer service, or recruiting is a plus but not mandatory; comprehensive training will be provided.

Preferred Qualifications and Benefits
- Paid training to familiarize you with our services, processes, and communication style.
- Performance-based commissions rewarding qualified calls booked and clients onboarded, allowing earnings to grow beyond the base salary.
- Monthly bonuses recognizing top performers.
- Opportunities for career advancement into senior communications, team lead, or account management roles as the agency expands.
- Work schedule: Evening shift from 6:00 PM to 3:00 AM PKT.
- Full-time, in-person position based in Karachi.
- Starting salary range: Rs30,000 to Rs35,000 per month, with significant earning potential through commissions.

This role is ideal for motivated individuals with excellent writing skills who want to help others navigate their job search. It offers a unique opportunity to grow professionally within a supportive and dynamic environment.