Chat Support Agent

We are looking for a dedicated Chat Support Agent to join our team at the Allama Iqbal Town office. In this role, you will serve as a vital link between our customers and clients by providing assistance through chat and email channels. Your primary responsibility will be to address customer inquiries related to questions, issues, new orders, service delivery, billing, and other concerns. When necessary, you will escalate matters to the appropriate internal or external teams to ensure timely and effective resolution.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat and email.
- Provide real-time support to customers, ensuring their concerns are addressed efficiently.
- Accurately document each customer interaction, including the question or problem and the solution provided.
- Manage ongoing communication with customers through email to follow up or clarify issues.
- Escalate complex or unresolved issues to relevant internal or external teams as required to facilitate resolution.

Required Qualifications
- Minimum education level of Intermediate or higher.
- Strong verbal and written communication skills in both Urdu and English.
- Proficiency in MS Office applications, particularly MS Excel.
- Ability to adapt to varying work demands and changing environments.
- A customer-centric mindset focused on delivering excellent service.
- Flexibility and willingness to work in different shifts as required.

Preferred Qualifications and Benefits
- Fresh graduates are encouraged to apply; however, candidates with up to 2 years of relevant experience will be preferred.
- Fluency in both Urdu and English is essential for effective communication.
- Shift options include Morning (10:00 am to 6:00 pm), Evening (6:00 pm to 2:00 am), and Night (2:00 am to 10:00 am).
- This is a full-time position offering a competitive monthly salary ranging from Rs 55,000 to Rs 75,000.
- The primary work location is the Allama Iqbal Town office in Lahore, with opportunities for remote work across Pakistan.
- Candidates must be able to reliably commute to the Allama Iqbal Town office and be available for remote work when required.

This position offers a dynamic and engaging work environment where strong communication skills and a commitment to customer service are highly valued. If you are adaptable, customer-focused, and eager to contribute to a responsive support team, we encourage you to apply.