Chat Support and Scheduler

This full-time office-based position is ideal for candidates residing in Rawalpindi or Islamabad. The role involves supporting the coordination of online classes by acting as a liaison between students and teachers through calls, using company-provided ERP software. The work schedule includes night shifts, with specific timings for female and male employees, and the position requires a one-year contract commitment.

Key Responsibilities:
- Manage and coordinate online class schedules, differing from traditional schooling systems.
- Utilize the company’s ERP software to facilitate communication and scheduling.
- Serve as the primary point of contact between students and teachers via phone calls to ensure smooth online learning operations.

Required Qualifications:
- Bachelor’s degree is required.
- Excellent English speaking and writing skills are essential.
- Strong computer literacy, including proficiency in MS Office applications.
- High typing speed and the ability to quickly learn and adapt to new software and tasks.
- Minimum of one year of experience in customer support or scheduling is mandatory.

Preferred Qualifications and Benefits:
- Previous customer support experience will be considered an advantage.
- The role offers a monthly salary ranging from Rs35,000 to Rs45,000.
- Workdays are Monday through Saturday.
- Female candidates will work from 5 PM to 2 AM, while male candidates will work from 8 PM to 5 AM.
- The position requires candidates to have their own conveyance (bike or car) for commuting to the office located in Rehmanabad, Rawalpindi.

Candidates must be willing to work night shifts and be prepared for an in-person work environment. Additional application considerations include marital status, gender, age as per CNIC, and confirmation of residency in Rawalpindi or Islamabad.