Chat Support Executive

We are seeking a dedicated Chat Support Executive to join our team for the evening shift. The ideal candidate will be responsible for managing customer interactions across various digital platforms, including WhatsApp and social media, ensuring timely and professional communication. This role requires strong multitasking skills and the ability to provide accurate information about our services, pricing, and processes while maintaining detailed records and reports. The position is based on-site in Garden Town, Lahore, with a fixed shift from 1:00 PM to 9:00 PM, working six days a week.

Key Responsibilities:
- Handle customer inquiries via WhatsApp, social media, and other digital channels.
- Respond promptly and professionally to all customer messages.
- Provide accurate and clear information regarding services, pricing, and procedures.
- Generate, manage, and follow up on potential sales leads to support business growth.
- Maintain comprehensive customer records and prepare daily chat reports.
- Collaborate with relevant internal teams to resolve customer issues efficiently.

Required Qualifications:
- Bachelor’s degree is preferred.
- 1 to 2 years of experience in chat support, customer service, or online sales.
- Strong written communication skills in English.
- Good typing speed and the ability to multitask effectively.
- Familiarity with WhatsApp Business and Meta Business Suite platforms.
- Flexibility regarding working hours and weekly off schedules.

Job Details:
- Location: Garden Town, Lahore (On-site)
- Salary Range: PKR 50,000 – 70,000 per month
- Shift Timing: 1:00 PM to 9:00 PM
- Working Days: 6 days per week
- Weekly Off: One weekday (Note: Sunday is a working day)

This opportunity is ideal for candidates looking to leverage their customer support skills in a dynamic environment with a focus on digital communication channels. If you are detail-oriented, customer-focused, and comfortable working in an evening shift, we encourage you to apply.