Chat Support Executive

Zameen.com is seeking a dedicated Chat Support Executive to join its Bayut and Dubizlee operations. The ideal candidate will play a crucial role in managing client accounts, providing live chat support, and ensuring smooth communication between clients and internal teams. This position offers an opportunity to work in a dynamic environment with a focus on customer satisfaction and operational efficiency.

Key Responsibilities:
- Provision packages upon receiving invoices for both new and existing accounts.
- Upgrade client accounts based on invoices received from various channels.
- Manage account degradation processes upon expiration or as requested by different teams such as Operations, Customer Service, and the Listing Team.
- Set up XML feed integration to support client data synchronization.
- Handle client grievances by escalating issues related to Bayut.com to the Manager Operations.
- Provide live chat support to web users, addressing their queries promptly and professionally.
- Offer after-sales support to account managers, ensuring client satisfaction and smooth account management.

Required Qualifications:
- Minimum of 6 months to 1 year of experience in email or chat support roles.
- Graduate degree is mandatory.
- Strong command of spoken and written English, with the ability to communicate effectively with both internal and external stakeholders.
- Proven ability to manage day-to-day queries and provide quick resolutions.
- Experience in customer service roles, preferably within support or call center environments.
- Proficient in basic computer applications such as MS Word and Excel.
- Location: Gulberg, Lahore.
- Work arrangement: Hybrid shifts.
- Open to all genders.
- Entry-level position suitable for candidates looking to build their career in customer support.

Preferred Qualifications and Benefits:
- Candidates with prior experience in customer service or support roles will be given preference.
- Strong communication and follow-up skills are highly valued to ensure efficient issue resolution and client satisfaction.

This role is ideal for individuals seeking to develop their skills in client support and operations within a reputable real estate platform. The position offers a collaborative work environment where effective communication and problem-solving are key to success.