Chat Support Representative

Zeikh Technologies is looking for a dedicated and customer-oriented Chat Representative to join their team at the Fazaia Downtown Lahore office. This is a full-time, on-site position requiring availability for the night shift from 11:00 PM to 8:00 AM. The successful candidate will be responsible for managing live chat support, addressing customer inquiries promptly, and engaging potential customers through online communication channels. Only candidates residing in Lahore will be considered for this role.

Key Responsibilities
Respond promptly and professionally to customer inquiries via live chat, ensuring communication is clear, friendly, and helpful. Efficiently resolve customer complaints and issues, escalating more complex cases to the appropriate teams when necessary. Maintain accurate and detailed records of all customer interactions and feedback to support continuous improvement. Assist customers with troubleshooting, provide detailed product information, and help track orders to enhance the customer experience. Deliver consistent, high-quality service aimed at maximizing customer satisfaction and retention. Identify customer needs and recommend appropriate solutions or services to meet those needs. Work closely with internal departments to ensure smooth and timely resolution of customer issues. Stay updated on product changes, system updates, and company policies to provide accurate and relevant information during customer interactions.

Required Qualifications
Candidates must have a minimum education level of Intermediate or higher. Proficiency in computer use and comfort with online communication tools are essential. Strong written communication skills in English are required to effectively engage with customers. Confidence in interacting with customers through online platforms and outreach is important. The ideal candidate should be self-motivated and possess a goal-oriented mindset. While previous experience in customer service or sales is advantageous, it is not mandatory.

Preferred Qualifications and Benefits
The position offers a competitive salary ranging from Rs35,000 to Rs55,000 per month, aligned with current market standards. Employees will benefit from a supportive team environment within an on-site workplace setting. There are opportunities for professional growth and career advancement for motivated individuals. This role provides a dynamic work atmosphere for those passionate about customer service and online engagement. Applicants should be prepared to work the specified night shift hours and meet all outlined requirements.