Front Desk Officer (Phlebotomist)

The Front Desk Officer (Phlebotomist) plays a crucial role at Chughtai Healthcare, serving as the first point of contact for patients seeking medical services. This position requires foundational skills in phlebotomy and a strong commitment to delivering exceptional customer service. The Front Desk Officer is responsible for effectively interacting with patients, ensuring a smooth experience from appointment scheduling to specimen collection. Candidates should possess a diploma in Medical Laboratory Technology or an equivalent qualification. With a focus on patient interaction and blood collection techniques, the Front Desk Officer contributes significantly to the overall healthcare experience while maintaining the highest standards of specimen handling and data entry. In this entry-level role, you will not manage a team; rather, you will collaborate with medical staff to ensure that patient needs are met promptly and efficiently. You will utilize your phlebotomy skills to collect blood samples effectively and safely, emphasizing patient comfort and care. As a Front Desk Officer, you will enhance your expertise in specimen collection techniques while supporting the overall mission of Chughtai Healthcare to provide quality healthcare services. Engage with patients compassionately, perform essential tasks related to specimen management, and maintain accurate data entry to support our healthcare infrastructure.

Responsibilities

Greet patients warmly and provide assistance during check-in and check-out processes.
Schedule patient appointments efficiently and manage changes in appointment times.
Collect blood samples using appropriate phlebotomy techniques, ensuring patient comfort and safety.
Handle specimens according to standard operating procedures to maintain integrity and quality.
Conduct patient identification checks to ensure correct specimen collection.
Enter and update patient information accurately into the healthcare database.
Assist in preparing specimens for laboratory processing or transportation.
Maintain cleanliness and organization at the front desk and phlebotomy area.
Respond to patient inquiries and provide information regarding services available at Chughtai Healthcare.
Collaborate with medical staff to ensure prompt delivery of care and resolution of patient concerns.
Stay updated on the latest phlebotomy techniques and compliance standards.
Assist in training new staff members on front desk operations and specimen collection when necessary.