Claims Intern - PostEx

Our client, PostEx, is seeking a Claims Intern to join their team in Lahore. This internship offers a valuable opportunity to gain hands-on experience in claim investigations within the logistics and courier industry. The role involves supporting the claims department by assisting in the review and resolution of shipment-related issues, working closely with multiple teams to ensure accurate and timely handling of claims.

Key Responsibilities

Claim Investigation: Assist in investigating shipment claims by identifying discrepancies and gathering relevant evidence to determine the root cause of issues.

Complaint Management: Review delivery-related complaints, understand the nature of each issue, and coordinate with appropriate departments to facilitate investigation and resolution.

Logistics Process Understanding: Develop a comprehensive understanding of the shipment lifecycle, including booking, transit, delivery, return shipments, and the processes related to Proof of Delivery (POD) and Proof of Return (POR).

Excel & Data Management: Maintain detailed claim records, update investigation trackers, analyze data, and prepare reports using Microsoft Excel.

Documentation & Evidence Review: Verify shipment details, delivery records, customer complaints, photographs, emails, and other supporting documents to support claim investigations.

Coordination & Follow-ups: Liaise with operational teams to obtain investigation findings, gather supporting evidence, and ensure timely responses.

Reporting: Assist in preparing claim summaries, identify recurring issues, and highlight any gaps or deviations in the investigation process.

SOP Compliance: Ensure all claim investigations and documentation adhere to the department’s standard operating procedures (SOPs) and escalation guidelines.

Required Qualifications

- Proficient working knowledge of Microsoft Excel, including formulas, data filtering, sorting, and spreadsheet maintenance.
- Basic understanding of logistics, courier operations, and shipment handling processes.
- Ability to comprehend delivery processes and customer complaints effectively.
- Strong analytical and problem-solving skills.
- Good written and verbal communication abilities.
- High attention to detail with the capability to review records accurately.
- Willingness to learn claim investigation procedures and coordinate with multiple departments.

Preferred Qualifications and Benefits

Learning Opportunities: This internship provides practical exposure to claim investigations and complaint handling, offering insight into shipment tracking, delivery, return processes, and POD/POR documentation. Candidates will gain experience in Excel-based reporting and claim data management, along with exposure to cross-functional coordination and operational process improvements.

Ideal Candidate: The ideal candidate is detail-oriented and analytical, with a solid grasp of Excel and foundational knowledge of logistics. They should be capable of understanding delivery-related complaints, managing investigation records efficiently, and comfortable working collaboratively with different teams to support timely claim resolution. An eagerness to learn and grow within the claims domain is essential.

This role is an excellent starting point for individuals looking to build a career in logistics claims management and operations.