Clearance Support Agent

Join a global leader in cross-border express delivery, operating in over 220 countries and territories since 1969. As part of a company that connects people worldwide, you will play a vital role in enhancing the lives of customers by ensuring quality and exceptional service. This position offers the opportunity to be part of an "Insanely Customer Centric" team, where you will develop expertise as a Certified International Specialist and contribute meaningfully to seamless international logistics.

Key Responsibilities

- Support the timely customs clearance of inbound and outbound shipments by ensuring all required shipment information and documentation are accurate and available.
- Review shipment details and customs documentation to identify missing information, discrepancies, or regulatory requirements that could impact clearance.
- Coordinate with customers and internal stakeholders to obtain necessary documents, information, and approvals for customs clearance.
- Monitor shipment clearance status and proactively follow up on pending shipments to minimize delays and meet clearance and transit time targets.
- Assist in managing customs duties and taxes, ensuring timely payments and accurate recording of relevant information.
- Liaise with Customs, Gateway Operations, and other stakeholders to facilitate clearance activities and resolve routine shipment-related issues.
- Support the processing and monitoring of shipments held in bond, ensuring adherence to procedures and timely follow-up.
- Maintain accurate shipment records and update operational systems to ensure data accuracy, visibility, and compliance with company procedures.
- Escalate complex clearance issues, documentation discrepancies, and delayed shipments to the Customs Clearance Supervisor for prompt resolution.
- Ensure compliance with customs regulations, company policies, standard operating procedures, and information security requirements.

Required Qualifications

- Bachelor’s degree, preferably in Business Administration, Commerce, or a related field.
- 2-3 years of relevant experience in customs clearance, logistics, freight forwarding, or express delivery operations is advantageous.
- Solid understanding of shipment documentation, customs clearance procedures, and regulatory compliance.
- Strong coordination, follow-up, and problem-solving skills, with the ability to manage multiple shipments and competing priorities efficiently.
- Effective communication and interpersonal skills to work collaboratively with customers and internal/external stakeholders.
- Proficiency in MS Office applications and experience maintaining accurate records and updating operational systems.
- High attention to detail with the ability to identify and resolve documentation discrepancies.
- Demonstrated accountability, integrity, and a results-oriented mindset, capable of working under pressure to meet operational deadlines.
- Ability to work effectively within a team and contribute to continuous improvement initiatives in clearance operations.

This role offers the chance to grow your career within a dynamic, international environment focused on customer satisfaction and operational excellence. If you are motivated to make a difference and thrive in a fast-paced logistics setting, this opportunity is ideal for you.