Client Advisor

You will be responsible for delivering outstanding client service while actively contributing to sales growth, product knowledge enhancement, and client engagement initiatives. Your role involves managing client inquiries and resolving complaints efficiently, working closely with e-commerce, design, and operations teams to improve the overall client experience across multiple platforms. By leveraging your expertise, you will optimize the client journey, exceed expectations, and support business objectives, including meeting sales targets and strengthening the brand reputation.

Key Responsibilities:
- Provide expert product knowledge and personalized client service to ensure a premium experience.
- Resolve client issues promptly and professionally, maintaining high satisfaction levels.
- Drive sales performance by meeting daily and weekly targets consistently.
- Deliver high-quality service across various communication channels, including phone, WhatsApp, email, and social media.
- Collaborate with internal teams such as e-commerce, design, and operations to enhance client experience and ensure brand consistency.
- Track and report on personal sales performance, offering insights to support continuous improvement.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.
- Support operational functions including logistics and administrative tasks as needed.

Required Qualifications:
- 2 to 4 years of experience in client services, preferably within a luxury fashion brand environment.
- Strong proficiency in ERP, CRM, and Shopify systems.
- Excellent communication, problem-solving, and interpersonal skills.
- A passion for luxury fashion and a commitment to delivering client-centric service.
- Availability to work evenings, weekends, and holidays as required.
- Ability to adapt quickly to frequent changes and perform well under pressure.

Preferred Qualifications and Benefits:
While not explicitly stated, candidates who demonstrate a proactive approach to teamwork and continuous learning will thrive in this role. The position offers the opportunity to work in a dynamic, fast-paced luxury retail environment where professional growth and brand engagement are highly valued.