Client Advisor

This role focuses on delivering outstanding client service while actively contributing to sales growth, product expertise, and client engagement initiatives. You will manage client inquiries and resolve complaints efficiently, working closely with e-commerce, design, and operations teams to enhance the overall client experience across multiple platforms. Your efforts will be central to optimizing the client journey, exceeding expectations, and supporting business objectives by meeting sales targets and strengthening brand reputation.

Key Responsibilities

- Provide expert product knowledge and personalized client service to ensure a premium experience.
- Resolve client issues promptly and professionally, maintaining high satisfaction levels.
- Drive sales performance by meeting daily and weekly targets consistently.
- Deliver high-quality service across various communication channels, including phone, WhatsApp, email, and social media.
- Collaborate with cross-functional teams to improve the client experience and ensure brand consistency.
- Track and report on personal sales performance, offering insights to support continuous improvement.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.
- Support operational functions such as logistics and administrative tasks to facilitate smooth service delivery.

Required Qualifications

- 2 to 4 years of experience in client services, preferably within a luxury fashion brand environment.
- Strong proficiency in ERP, CRM, and Shopify systems to manage client data and sales processes effectively.
- Excellent communication, problem-solving, and interpersonal skills to engage clients and resolve issues efficiently.
- A genuine passion for luxury fashion and a commitment to delivering client-centric service.
- Flexibility to work evenings, weekends, and holidays as required to meet business needs.
- Ability to adapt quickly to frequent changes and perform well under pressure in a dynamic setting.

This position offers the opportunity to be part of a dynamic team where your expertise will directly impact client satisfaction and business growth. You will gain valuable experience working across multiple departments, enhancing your skills in client management, sales, and operations within the luxury fashion sector.