Client Associate

Skylink Co is seeking a dedicated and customer-oriented Client Associate to join our team in Lahore. This full-time, on-site role involves managing client communications and providing daily support to ensure a seamless client experience. The ideal candidate will have strong communication skills and experience handling client inquiries via phone and email. Working hours are from 9:00 PM to 6:00 AM, Monday through Friday.

Key Responsibilities
- Handle incoming and outgoing client calls professionally and efficiently.
- Respond promptly and courteously to client emails and inquiries.
- Manage client interactions and maintain accurate records within CRM systems.
- Follow up with clients to ensure timely responses and resolution of issues.
- Address client concerns with effective problem-solving and support.
- Foster and maintain positive relationships with clients to enhance satisfaction.

Required Qualifications
- Minimum of 1 year of relevant experience in customer service or client support roles.
- Practical experience using CRM systems to track and manage client information.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to resolve problems effectively.
- Professional demeanor and the ability to work collaboratively within a team.
- Good time management and organizational skills to handle multiple tasks efficiently.

Preferred Qualifications and Benefits
- This is a full-time, on-site position based in Lahore, with a consistent Monday to Friday work schedule.
- The company offers a professional and supportive work environment that encourages career growth and development.
- Employees have the opportunity to advance their careers within the organization through ongoing learning and performance.

Skylink Co values professionalism and client satisfaction, making this an excellent opportunity for individuals looking to grow their career in client relations and support.