Client Content Operations Specialist

HG Marketing, a Lahore-based podcast agency specializing in B2B podcasting for marketers and entrepreneurs, is seeking a Client Content Operations Specialist. This full-time, onsite role operates Monday to Friday from 10:00 AM to 6:00 PM. The specialist will manage the end-to-end execution of podcast projects for multiple clients, focusing on quality control, publishing, scheduling, client communication, and workflow management. This position emphasizes systems, accuracy, and operational excellence rather than creative editing.

Key Responsibilities

- Quality Assurance & Review: Conduct detailed quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists. Identify errors, inconsistencies, compliance issues, and brand mismatches to ensure all deliverables meet internal standards and client-specific guidelines before approval.

- Publishing & Scheduling: Schedule and publish podcast episodes across platforms such as YouTube, Spotify, Apple Podcasts, and others. Manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails. Maintain content calendars for podcasts, clips, and related assets to ensure timely delivery.

- Client & Account Management: Serve as the primary contact for assigned clients, providing clear and professional communication regarding updates, timelines, feedback, and approvals. Facilitate smooth coordination between internal teams—including editors, writers, and designers—and clients.

- Workflow & Operations Management: Oversee multiple client workflows simultaneously, ensuring no delays or quality compromises. Track asset progress from raw files through editing, quality assurance, publishing, and final client delivery. Proactively identify and resolve bottlenecks to meet deadlines consistently.

- Documentation & Process: Follow and contribute to the improvement of Standard Operating Procedures (SOPs), QA checklists, and workflow systems. Maintain organized records of published episodes, revisions, and approvals to support transparency and accountability.

Required Qualifications

- Proven experience in podcast management, content operations, or media quality assurance.
- Exceptional attention to detail with the ability to identify errors that others may overlook.
- Practical knowledge of podcast platforms including YouTube, Spotify, Apple Podcasts, and hosting services.
- Experience managing multiple clients and fast-paced workflows efficiently.
- Strong written and verbal communication skills.
- Comfortable working within structured processes, checklists, and strict deadlines.
- Bachelor’s degree (required).
- Minimum of 1 year of relevant experience.
- Ability to work onsite in Lahore.

Preferred Qualifications and Benefits

This role suits individuals who thrive in structured environments, value quality control, and take ownership seriously. Candidates should be self-reliant in managing client relationships and understand that precision and execution are more important than creativity in this position.

The position offers a competitive monthly salary ranging from Rs70,000 to Rs90,000, reflecting the candidate’s experience and capabilities.

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This opportunity is ideal for professionals seeking to contribute to a growing podcast agency by ensuring high-quality content delivery and seamless client operations within a dynamic and supportive team environment.