Client Delivery Excellence Lead

RevInfinity is an AI-native RevOps-as-a-service firm specializing in foundational RevOps builds, GTM engineering, and GTM AI deployment for B2B SaaS companies. As a Salesforce, HubSpot, and Anthropic partner, our team integrates advanced AI tools like Claude daily to enhance delivery quality and efficiency. We are seeking a detail-oriented professional to own the quality assurance and delivery system across all client accounts, ensuring every deliverable is accurate, complete, reviewed, and delivered on time.

Key Responsibilities
- Conduct quality assurance on all client deliverables, including strategy documents, architecture designs, CRM builds, Clay workflows, integrations, presentations, and outputs from deployed agents and dashboards.
- Ensure peer reviews are completed and documented for every deliverable; no work is shipped without review.
- Develop and maintain QA checklists, Definitions of Done, and standard operating procedures (SOPs) for each type of deliverable.
- Build Claude AI projects and prompts to perform first-pass automated checks aligned with QA checklists.
- Create and execute test cases and evaluations for agents and dashboards, verifying functionality before and after go-live.
- Lead weekly delivery reviews across all accounts to identify and flag at-risk work early.
- Maintain ClickUp project management system by assigning correct owners, updating statuses, and removing stale tasks.
- Track service level agreements (SLAs) and deadlines, escalating issues proactively to avoid delays.
- Monitor and report monthly quality metrics such as rework rates, missed deadlines, and client-reported issues.
- Engage hands-on with CRM platforms to test or reproduce issues as needed.

Required Qualifications
- 3 to 6 years of experience in RevOps, CRM administration, implementation, or project/delivery management.
- Proficient with HubSpot and/or Salesforce at an admin level; certifications are a plus.
- Demonstrated ability to manage multiple client projects under strict deadlines and SLAs.
- Practical experience using Claude or similar AI tools for reusable prompts, project automation, and content review, coupled with a critical approach to AI outputs.
- Strong attention to detail and confidence to communicate when work does not meet quality standards, including with senior stakeholders.
- Excellent written English communication skills and the ability to remain composed when addressing client concerns.
- Availability to overlap partially with US business hours.

Preferred Qualifications and Benefits
- Background in agency or consulting environments.
- Experience working with AI agents, automation workflows, and Clay platform exposure.
- Proven ability to write SOPs from scratch.
- Opportunity to work closely with US-based clients and contribute to cutting-edge AI-driven RevOps solutions.

First 30/60/90 Days Overview
From day one, no deliverable will be sent to clients without passing QA. Initially, you will learn our delivery processes, tools (ClickUp, HubSpot, Salesforce, Claude), and active client accounts while applying a simple checklist to gate deliverables. You will identify key gaps in quality and completeness and familiarize yourself with the team’s workflow.

Between days 31 and 60, you will formalize quality standards by writing detailed checklists and Definitions of Done, implement peer review tracking in ClickUp, develop the first iteration of Claude’s automated checks, and initiate weekly delivery reviews.

By days 61 to 90, you will oversee the full QA process, with Claude’s first-pass check running before human review on every deliverable. You will begin reporting on quality metrics, proactively identify at-risk accounts, and provide insights for continuous improvement.

This role is ideal for someone who values process, quality, and AI-driven innovation in RevOps delivery and is ready to take ownership of maintaining high standards across multiple client engagements.