Client Manager

Puffin Sports is a prominent manufacturer, supplier, and exporter specializing in sportswear, teamwear, leisurewear, and activewear. Catering to professional teams, organizations, and retailers worldwide, the company emphasizes high-quality, performance-driven apparel. Operating primarily in the B2B sector, Puffin Sports partners with businesses and wholesalers to fulfill bulk orders. With robust global shipping capabilities, the company serves international markets and provides customized branding and design solutions to meet diverse client needs.

The Coordinator role at Puffin Sports is a full-time, on-site position based in Sialkot. This position involves managing daily order coordination tasks, including tracking B2B inquiries, confirming product specifications, and facilitating timely communication between production, sales, and logistics teams. The Coordinator supports scheduling and monitoring production workflows, maintains accurate documentation, and updates internal systems with order and shipment details. Additionally, the role requires coordinating with suppliers and shipping partners, preparing basic reports on order status, and assisting customer service in resolving order-related issues. The Coordinator plays a key role in upholding quality and delivery standards while contributing to operational efficiency across the business.

Key Responsibilities
- Manage day-to-day order coordination, including tracking inquiries and confirming specifications.
- Facilitate communication between production, sales, and logistics teams to ensure smooth workflow.
- Assist in scheduling and monitoring production processes to meet deadlines.
- Maintain accurate documentation and update internal order management systems with relevant data.
- Coordinate with suppliers and shipping partners to ensure timely delivery of goods.
- Prepare reports on order status and shipment progress for internal stakeholders.
- Support customer service teams in resolving any order-related issues promptly.
- Uphold quality and delivery standards to meet client expectations.
- Contribute to improving operational efficiency and process improvements within the coordination function.

Required Qualifications
- Strong organizational and coordination skills, capable of managing multiple orders and deadlines effectively.
- Proficient communication skills in English and the local language, suitable for professional interactions with internal teams and B2B clients.
- Basic proficiency in office software such as spreadsheets, word processing, and email tools, along with comfort using order management systems.
- High attention to detail in documentation, data entry, and verification of product specifications and shipment information.
- Understanding of manufacturing or supply chain processes, preferably within apparel, sportswear, or related industries.
- Ability to work on-site in Sialkot, collaborate with cross-functional teams, and adapt to a fast-paced environment.

Preferred Qualifications and Benefits
- Relevant diploma or degree in business, supply chain, management, or a related field is preferred.
- Prior experience in coordination, administration, or operations support within a B2B or export-oriented environment is advantageous.

This role offers an opportunity to be part of a dynamic company with a global footprint, contributing directly to the operational success of a leading sportswear manufacturer.