Client Outreach Operations Associate

InforMityx AI is a dynamic company that supports startups, SMEs, enterprises, and digital agencies in building, modernizing, automating, marketing, and scaling digital businesses. Leveraging expertise in AI, product engineering, data, cloud, and digital growth, the team addresses practical business challenges such as launching SaaS products, modernizing legacy platforms, and enhancing digital visibility. Their services include AI and agentic solutions, product and software engineering, data and cloud services, enterprise transformation, SEO and digital growth, and providing dedicated engineering teams. Additionally, InforMityx AI offers white-label technology partnerships to agencies and consultancies across diverse industries like SaaS, healthcare, logistics, edtech, e-commerce, retail, and enterprise technology, with a strong focus on clear communication, quality execution, transparent delivery, and measurable outcomes.

Key Responsibilities
- Coordinate and execute client outreach activities, managing outreach workflows and tracking responses efficiently.
- Maintain accurate records in CRM or related systems to ensure data integrity and accessibility.
- Communicate proactively with prospective and existing clients through email, phone, and digital channels, ensuring timely follow-ups.
- Support sales and account management teams by scheduling meetings and preparing basic outreach materials.
- Monitor outreach performance metrics, analyze data to identify trends, and recommend process improvements.
- Collaborate with internal teams to align messaging and targeting strategies for a consistent and professional client experience.
- Handle client inquiries promptly, escalating issues when necessary to appropriate teams.
- Contribute to the preparation of operational reports and maintain documentation related to outreach activities.

Required Qualifications
- Strong operational skills, including workflow coordination, process tracking, and proficiency with CRM or outreach tools.
- Excellent interpersonal skills to build rapport with clients and collaborate effectively with internal teams.
- Analytical abilities to interpret outreach metrics, identify patterns, and suggest improvements.
- Clear and professional communication skills, both verbal and written, suitable for client-facing interactions.
- Proven customer service orientation focused on responsiveness, problem-solving, and maintaining a positive client experience.
- High attention to detail, strong time management, and organizational skills to manage multiple outreach campaigns simultaneously.
- Comfortable using digital tools, spreadsheets, and basic reporting functions.
- Relevant education in business, communications, marketing, or a related field, or equivalent practical experience.

Preferred Qualifications and Benefits
Experience in technology or digital services environments is considered an advantage, enhancing the candidate’s ability to navigate industry-specific tools and client needs. The role is full-time and based on-site in Lahore, offering the opportunity to work closely with a skilled team dedicated to innovation and client success.

This position is ideal for candidates who thrive in a fast-paced environment and are eager to contribute to a growing company that values transparency, quality, and measurable results.