Client Relation Expert

Meds Nexus is looking for a Client Relation Expert to join our team on-site in Rawalpindi. This position requires working the night shift from 5:30 PM to 2:30 AM, Monday through Friday. The role focuses on managing account coordination and ensuring service quality within our growing network of U.S. medical practices. The successful candidate will be responsible for handling complex inquiries from physician practices, overseeing onboarding compliance, and facilitating effective communication between client practices and internal revenue cycle teams to maintain operational efficiency.

Key Responsibilities
- Manage high-priority support calls and emails from U.S. physician practices, delivering timely resolutions to billing and operational concerns.
- Lead the orientation process for new client practices, guiding them through operational procedures and communication standards.
- Work closely with internal teams such as accounts receivable, verification, and medical billing to address service challenges and provide clear updates.
- Maintain detailed and accurate records within the CRM system, documenting all client interactions, support cases, and account status changes.
- Collaborate with management to implement client satisfaction initiatives, analyze feedback trends, and assist with office administrative duties.

Required Qualifications
- 2 to 3+ years of experience in CRM administration, client operations, or healthcare service management.
- Strong corporate English communication skills, both written and verbal, with excellent telephone etiquette.
- Proficiency in CRM software, helpdesk ticketing systems, and Microsoft Excel for data management and analysis.
- Bachelor’s degree in a related field.

Preferred Qualifications and Benefits
- Fixed weekends off (Saturday and Sunday) to promote a healthy work-life balance.
- Competitive compensation package including regular performance reviews, inflation allowances, loan support, salary advance options, and annual loyalty rewards.
- On-site amenities such as complimentary hot dinner and dual tea/green tea breaks during shifts.
- The role is based in person at Asghar Mall, Murree Road, Rawalpindi. Candidates must be able to commute easily and commit to the specified night shift hours.

Applicants should be ready to discuss their commuting ability, willingness to work night shifts, current and expected salary, total experience, and notice period status. This position offers a valuable opportunity to contribute to a dynamic healthcare service environment while benefiting from a structured schedule and comprehensive perks.