Client Relation Specialist

Meds Nexus is seeking a proactive U.S. Client Relations Specialist to join their team in Rawalpindi. This on-site role operates during night shifts from 5:30 PM to 2:30 AM, Monday through Friday. The ideal candidate will serve as the primary liaison between Meds Nexus and U.S. healthcare providers, ensuring smooth onboarding of new medical practices, addressing daily inquiries, and delivering an exceptional customer experience. This position requires strong communication skills and the ability to manage multiple client relationships effectively within a fast-paced healthcare environment.

Key Responsibilities
- Act as the main point of contact for U.S. physicians, practice managers, and administrators, providing empathetic and professional responses to service and billing inquiries.
- Guide new medical practices through a seamless onboarding process, ensuring timely setups and clear communication from the outset.
- Collaborate closely with internal teams such as medical billing, accounts receivable, and verification to resolve client issues and provide prompt updates.
- Maintain accurate records of all client interactions, including meetings, emails, and calls, within the CRM system.
- Assist management by collecting client feedback, supporting retention efforts, and handling general administrative tasks to align with company goals.

Required Qualifications
- 2 to 3 years of experience in client services, account management, customer success, or BPO operations, preferably within U.S. healthcare or medical billing sectors.
- Excellent written and verbal English communication skills, with polished phone and email etiquette tailored to U.S. professionals.
- Proficiency in CRM platforms such as Salesforce, HubSpot, or similar ticketing systems, along with familiarity with healthcare software and MS Excel.
- Bachelor’s degree in Business Administration, Communications, Healthcare Management, or a related field.

Preferred Qualifications and Benefits
- Fixed weekends off (Saturday and Sunday) to support work-life balance.
- Competitive salary package with regular increments, inflation bonuses, performance-based rewards, loan facilities, advance salary options, and annual loyalty bonuses.
- Office amenities include complimentary dinner and daily tea or green tea breaks to enhance employee comfort during night shifts.

Candidates should be prepared to commute to the office located in Rawalpindi and be comfortable working the specified night shift hours. During the application process, candidates will be asked about their current salary, total experience, notice period, and salary expectations to ensure alignment with the role’s requirements. This position offers a unique opportunity to contribute to a growing healthcare services company while developing strong client relationships in the U.S. medical sector.