Client Relationship Executive

ABS International is seeking a Client Relationship Executive to join its US operations team based in Karachi. This permanent, on-site position requires managing communication with existing US-based clients during a fixed shift from 6 PM to 2 AM. The ideal candidate will have prior experience in a call center or international customer service environment and possess strong professional phone communication skills. This role demands a high level of professionalism, patience, and clarity, as every interaction directly impacts the company’s relationship with its clients.

Key Responsibilities
- Manage follow-up communication with existing US clients, addressing post-sale queries and onboarding questions.
- Complete and maintain accurate service documentation and interaction records.
- Ensure all client communications reflect professionalism and uphold the company’s standards.
- Provide timely and effective solutions to client concerns while maintaining composure and patience.

Required Qualifications
- Minimum of 1 year experience in a call center, BPO, or international customer service environment.
- Fluent spoken and written English to handle live conversations with US customers confidently.
- Patient, composed, and solution-oriented approach to problem-solving.
- High school diploma or equivalent; current university students are also encouraged to apply.
- Full availability to work Monday to Saturday, 6:00 PM to 2:00 AM, on-site at Gulistan-e-Johar Block 14, Karachi.

Preferred Qualifications and Benefits
- Experience working in a structured, professional environment with exposure to US customer interactions is highly valued.
- Competitive base salary paid on a fixed date every month.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance incentives based on individual output.
- Provident fund with structured company contributions.
- Fifteen days of fully paid annual leave.
- Permanent, full-time employment with a fixed shift and no rotation, offering stability and predictability.
- Opportunity for ongoing coaching, development, and a clear growth path within a well-established organization operating since 2009 with a strong track record of employee payroll consistency.

This role offers a professional and supportive work environment where candidates can gain real experience handling live US customer interactions on a permanent basis. ABS International values consistency and performance, providing a stable platform for career advancement within its 16-year legacy.