Posted Apr 06, 2026 175 views
Meeting Matters, a leading mental health clinic based in Islamabad, is looking for a dedicated Client Relationship Manager to be the primary point of contact for clients. This role suits someone who is passionate about supporting others, highly organized, and able to manage client communications with warmth and professionalism. The successful candidate will ensure a positive client experience by handling inquiries, scheduling therapy sessions, managing payments, and maintaining client records, all while fostering a welcoming and confidential environment.
Key Responsibilities
Client Communication:
Respond promptly—within five minutes—to client inquiries received via WhatsApp, phone, email, and social media. Act as the warm and professional first contact for individuals seeking therapy, answering questions about services, therapists, and fees. Follow up with potential clients who have not yet booked sessions to encourage engagement.
Booking & Scheduling:
Match clients with therapists based on their specific needs and schedule therapy sessions across multiple therapists. Send session confirmations and reminders, manage rescheduling and cancellations efficiently, and maintain up-to-date therapist availability calendars.
Payment & Follow-up:
Send payment details to clients and track outstanding payments. Follow up on pending payments and confirm receipt, ensuring accurate and current payment records are maintained.
Administrative Duties:
Send intake forms to new clients and maintain organized client records. Prepare daily and weekly booking reports and regularly update client information in the system.
Client Experience:
Ensure every client feels heard, valued, and supported by handling concerns professionally and empathetically. Create a welcoming, judgment-free atmosphere and maintain strict confidentiality at all times.
Required Qualifications
Candidates must be residents of Islamabad with the ability to commute to the F-11/1 area. A minimum education level of Intermediate/A-Levels or a Bachelor’s degree is required. Applicants should have 1-2 years of experience in customer service or client relations. Excellent communication skills in both English and Urdu, written and spoken, are essential. The ability to communicate quickly and professionally via WhatsApp and phone is important. Strong organizational skills with great attention to detail, proficiency in MS Office and Google Suite, and an empathetic, patient, and professional demeanor are also required.
Preferred Qualifications and Benefits
Experience in healthcare, counseling, or the wellness industry is preferred, along with an understanding of mental health and therapy concepts. Familiarity with booking and scheduling systems and skills in social media management are advantageous.
This role demands a genuine care for helping people and a non-judgmental attitude toward mental health. The ideal candidate will be able to manage multiple priorities simultaneously, demonstrate reliability, punctuality, and responsibility, and possess emotional maturity with professional boundaries. Being a quick learner with adaptability is highly valued.
Compensation and Work Location
The position offers a monthly salary ranging from Rs35,000 to Rs40,000. Work is conducted in person at the clinic’s location.
This opportunity allows you to join a supportive team dedicated to mental health and client well-being, requiring a compassionate and organized individual committed to delivering exceptional client service.
Skills
Job Details
MEETING MATTERS CLINIC
What is your Competitive Advantage?
Similar Job Titles
Now Hiring | International Client Services Executive
Business Development Manager – Lahore (Architecture Sector)
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
