Posted 5 days ago 40 views
InforMityx AI is a dynamic company that supports startups, SMEs, enterprises, and digital agencies in building, modernizing, automating, marketing, and scaling digital businesses. By integrating AI, product engineering, data, cloud, and digital growth expertise, the company addresses practical business challenges ranging from launching SaaS products to modernizing complex enterprise platforms. Serving industries such as SaaS, healthcare, logistics, edtech, e-commerce, retail, and enterprise technology, InforMityx AI prioritizes clear communication, quality execution, and measurable outcomes. The company fosters transparent delivery and long-term partnerships aimed at sustainable business growth.
The Client Relationship Operations Coordinator role is a full-time, on-site position based in Lahore. This role focuses on supporting daily client operations by coordinating communication, tracking service delivery, and ensuring timely follow-up on client requests and issues. The coordinator will handle administrative duties including maintaining client records, preparing reports, scheduling meetings, and providing internal teams with accurate information and documentation. Collaboration with account managers, operations teams, and technical staff is essential to streamline workflows, enhance customer service processes, and resolve operational bottlenecks. Additionally, the coordinator will monitor client satisfaction, identify improvement opportunities, and contribute to refining operational standards and best practices.
Key Responsibilities:
- Coordinate day-to-day client communications and service delivery tracking to ensure timely responses and follow-ups.
- Maintain and update client records, prepare detailed reports, and schedule meetings to support smooth operations.
- Collaborate closely with account managers, operations, and technical teams to streamline workflows and improve customer service processes.
- Assist in resolving operational challenges by identifying bottlenecks and proposing effective solutions.
- Monitor client satisfaction levels and gather feedback to identify areas for operational improvement.
- Support the development and refinement of operational standards and best practices to enhance service quality.
- Manage administrative tasks including documentation, scheduling, and reporting to ensure accurate and efficient office coordination.
Required Qualifications:
- Strong analytical skills to interpret data, monitor performance metrics, and support operational decision-making.
- Excellent written and verbal communication skills for clear interaction with clients and internal teams.
- Proficiency in operations management to coordinate workflows, manage service delivery, and maintain quality standards.
- Customer service expertise to handle inquiries, resolve issues, and maintain positive client relationships.
- Administrative skills for managing documentation, scheduling, reporting, and general office coordination.
- Experience in client-facing or operations coordination roles, preferably within technology, digital services, or related sectors.
- Familiarity with CRM tools, project management software, and standard office applications such as spreadsheets and presentation tools.
- Ability to work on-site in Lahore, manage multiple priorities, and collaborate effectively within a cross-functional team environment.
- A bachelor’s degree in business, management, communications, or a related field is preferred.
InforMityx AI offers an engaging work environment where collaboration and continuous improvement are valued. This role provides an opportunity to contribute meaningfully to client satisfaction and operational excellence within a growing technology-driven company.
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