Client Service Executive

We are seeking multiple candidates for the role of Client Service Coordinator / Client Service Executive. Ideal candidates will be confident, energetic, reliable, and articulate, with excellent English communication skills and prior experience in client handling. The role involves coordinating with Public Sector clients, managing communication between clients and internal teams, attending meetings, documenting updates, and ensuring seamless project and task coordination. Candidates must be comfortable working morning to late evening shifts, as the position involves interaction with government departments in Punjab and at the federal level. Preference will be given to local candidates who can easily commute to the office.

Key Responsibilities
- Communicate professionally with clients via calls, emails, visits, and other channels.
- Serve as the primary point of contact between clients and internal teams.
- Coordinate effectively with multiple stakeholders, including clients, team members, and management.
- Attend client and internal meetings, take detailed notes, and distribute meeting minutes to relevant teams.
- Follow up on assigned tasks, project updates, and client requirements to ensure timely progress.
- Support internal teams in delivering client commitments within agreed timelines.
- Manage multiple projects, tasks, and deadlines simultaneously.
- Maintain accurate documentation of processes, updates, client instructions, and project status.
- Identify potential issues, prioritize tasks, and escalate concerns when necessary.
- Ensure timely completion of work while maintaining high levels of client satisfaction.
- Adapt quickly to changing priorities, project requirements, and client expectations.
- Maintain polite, professional, and calm communication, especially under pressure.

Required Qualifications
- Excellent verbal and written English communication skills.
- Previous experience in customer support, client coordination, project coordination, or client-facing roles.
- Confidence in communicating with clients over calls and virtual meetings such as Zoom.
- Strong client handling and stakeholder coordination abilities.
- Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
- Soft-spoken, polite, and professional demeanor.
- Ability to work effectively under pressure without losing professionalism.
- Strong skills in note-taking, documentation, and follow-up.
- Good problem-solving capabilities, including identifying alternatives and contingency plans.
- Positive attitude, reliability, and a willingness to take ownership of responsibilities.
- Ability to collaborate with internal teams to ensure smooth task completion.
- Willingness to work onsite and during evening shifts.

Preferred Qualifications and Benefits
- Experience in project coordination or client success roles is advantageous.
- Basic understanding of project management processes.
- Proficiency in MS Office, Google Workspace, and online communication tools.
- Ability to prepare meeting notes, reports, and task updates efficiently.
- Market-competitive salary ranging from Rs60,000 to Rs80,000 per month.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
- Access to training and development programs.

This position requires in-person attendance at the office. Candidates should be comfortable communicating with Public Sector clients and managing client relationships through various communication platforms. Applicants are encouraged to consider their expected salary and readiness to work in the specified environment when applying.