CLIENT SERVICE MANAGER

Imperial Resource Group, Global

Lahore , Pakistan

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Posted 9 hours ago Report Job

We are seeking a motivated and experienced Client Services Manager to join our team for a US-based campaign. This full-time position is based in Lahore, Cavalry Ground, and requires availability for evening and night shifts. The ideal candidate will be responsible for managing client relationships, ensuring high levels of customer satisfaction, and delivering exceptional service. This role demands strong communication skills, attention to detail, and the ability to coordinate effectively with internal teams to meet client needs.

Key Responsibilities
- Manage and maintain strong relationships with existing clients to foster loyalty and retention.
- Professionally handle client inquiries, concerns, and service-related issues, ensuring timely and effective resolution.
- Coordinate with internal departments to fulfill client requirements and deliver seamless service.
- Monitor client satisfaction levels and proactively identify areas for improvement.
- Maintain accurate and up-to-date client records and prepare detailed service reports.
- Follow up with clients regularly to ensure ongoing satisfaction and address any emerging needs.
- Support business growth by managing client relationships strategically and identifying opportunities for upselling or cross-selling.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- Proven experience in client services, customer service, account management, or sales.
- Excellent communication and interpersonal skills to build rapport with clients and internal teams.
- Strong problem-solving abilities and negotiation skills to handle complex client issues effectively.
- Ability to manage multiple clients and prioritize tasks efficiently in a fast-paced environment.
- Professional demeanor with strong attention to detail and organizational skills.
- Proficiency in MS Office applications and familiarity with basic reporting tools.

Preferred Qualifications and Benefits
- Competitive salary ranging from Rs75,000 to Rs100,000 per month.
- Performance-based incentives to reward outstanding contributions.
- Opportunities for professional growth and career development within the organization.
- Supportive work environment that encourages teamwork and continuous learning.
- Training and development programs to enhance skills and knowledge.
- This is an in-person role located at Ground Floor, 48 Commercial Area, Cavalry Ground, Lahore 54000.

Join our team to build lasting client relationships and contribute to our company’s success by delivering exceptional client service in a dynamic and supportive setting.