Client Service Manager

We are seeking a proactive and organized Client Success Manager to oversee client accounts, ensure seamless project execution, and foster long-term relationships with clients. The successful candidate will work closely with internal teams to monitor account progress and guarantee that all client deliverables are completed on schedule. This role requires strong communication skills and the ability to manage multiple projects simultaneously while maintaining client satisfaction.

Key Responsibilities
- Manage day-to-day communication with assigned clients to maintain clear and consistent contact.
- Build and nurture strong client relationships, ensuring high levels of client satisfaction.
- Coordinate with internal teams to facilitate timely completion of tasks and deliverables.
- Monitor project timelines closely and follow up on any pending items to avoid delays.
- Prepare detailed meeting notes, reports, and action items to keep all stakeholders informed.
- Identify opportunities for account growth and communicate these insights to the Project Manager.
- Address client queries promptly and resolve issues in collaboration with relevant teams.
- Maintain up-to-date project trackers and documentation for transparency and accountability.
- Provide regular updates on account status and progress reports to the Project Manager.

Required Qualifications
- 1 to 2 years of experience in Client Success, Account Management, Project Coordination, or within a Digital Marketing Agency environment.
- Solid understanding of digital marketing principles and e-commerce operations.
- Excellent communication and relationship management skills to effectively engage with clients and internal teams.
- Strong organizational skills with the ability to manage time efficiently and handle multiple client accounts simultaneously.
- A proactive, responsible, and solution-oriented mindset to anticipate challenges and deliver results.

Preferred Qualifications and Benefits
- Experience using project management tools such as ClickUp, Trello, Asana, or similar platforms.
- Familiarity with Shopify and digital marketing workflows is highly desirable.
- Prior experience working with e-commerce brands will be considered an advantage.

Career growth opportunities are available for high-performing individuals, with potential advancement into Senior Client Success Manager or Project Manager roles.

Compensation: Rs50,000 to Rs100,000 per month
Work Location: On-site (in person)

This position offers the chance to contribute to a dynamic team while developing your career in client success and project management within the digital marketing and e-commerce sectors.