Client Services Executive

Job Title: Client Services Executive
Location: DHA Phase 2, Islamabad
Shift Timings:
- 1:00 PM – 10:00 PM
- 2:00 PM – 11:00 PM
- 3:00 PM – 12:00 AM

We are looking for a highly motivated Client Services Executive to join our team. The role involves managing daily client operational requests, handling inbound sales inquiries, and driving job conversions. This position demands excellent communication skills, a strong sales aptitude, and an ownership mindset. The successful candidate will be responsible for growing client accounts while maintaining exceptional service delivery and client satisfaction in a fast-paced, performance-driven environment.

Key Responsibilities:
- Manage and respond promptly to daily operational job requests from clients.
- Coordinate job progression efficiently with internal teams and contractors to ensure smooth execution.
- Handle inbound sales inquiries by preparing detailed job scopes and closing jobs effectively.
- Identify and pursue growth opportunities within existing client accounts to maximize revenue.
- Build and maintain strong, professional relationships with clients to foster trust and loyalty.
- Monitor job statuses regularly, follow up on pending actions, and proactively resolve any issues.
- Ensure all client communications are accurate, timely, and professional.
- Consistently meet and exceed sales, conversion, and overall performance targets.
- Maintain accurate and up-to-date records in CRM and other internal systems.
- Support continuous improvement initiatives to enhance processes and the overall client experience.

Required Qualifications:
- Strong communication and negotiation skills to effectively engage with clients and internal teams.
- Proven ability in sales and closing deals successfully.
- Expertise in client handling and relationship management.
- Excellent time management and multitasking abilities to handle multiple priorities.
- Strong problem-solving skills and sound decision-making capability.
- Ability to perform well under pressure in a fast-paced environment.
- High level of organization and discipline in follow-up activities.

Performance Incentives:
This role offers performance-based incentives linked to the number of jobs closed, revenue generated, and client satisfaction metrics. Monthly and quarterly performance rewards are provided in accordance with company policy.

This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering excellent client service while achieving sales targets. If you are driven, organized, and customer-focused, this opportunity offers a rewarding career path with growth potential.