Client Services Executive

We are seeking a proactive and experienced Client Service Executive to join our team. The ideal candidate will have a solid background in client servicing within an advertising or media agency, with hands-on experience managing both government and commercial accounts, especially those involving PID-related matters. This role requires excellent communication, coordination, client relationship management, and business development skills to effectively support and grow client partnerships.

Key Responsibilities

- Manage and maintain professional relationships with government and commercial clients, acting as the primary point of contact to ensure clear communication and timely responses.
- Coordinate with PID and relevant government departments concerning advertising campaigns, approvals, releases, and necessary documentation.
- Understand client requirements thoroughly, prepare detailed briefs, and collaborate with creative, media, and production teams to ensure smooth project execution.
- Conduct client meetings, deliver presentations, prepare proposals and quotations, and manage follow-ups to maintain engagement and satisfaction.
- Liaise with the Accounts department on client billing, invoicing, and monitoring outstanding payments.
- Follow up with clients to ensure timely payment collection and recovery of any dues.
- Maintain accurate records of invoices, payments, and client account balances for transparency and audit purposes.
- Identify new business opportunities within existing accounts and contribute actively to business development and client acquisition efforts.
- Monitor project progress closely to guarantee timely delivery and uphold high client satisfaction standards.
- Keep comprehensive records of client communications, approvals, and ongoing projects to ensure accountability and smooth workflow.

Required Qualifications

- Bachelor’s or Master’s degree in a relevant field.
- 3 to 4 years of relevant experience in client servicing within an advertising or media agency.
- Prior experience dealing with PID and government departments is highly preferred.
- Proven experience handling both government and commercial accounts.
- Strong understanding of advertising operations, including billing, invoicing, and payment recovery processes.
- Excellent client relationship management, negotiation, and business development skills.
- Outstanding verbal and written communication abilities, coupled with strong interpersonal skills.
- Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint.
- Ability to manage multiple assignments simultaneously, meet deadlines, and perform effectively under pressure.

Preferred Qualifications and Benefits

- Experience of at least 2 years in client services is preferred.
- Candidates who can reliably commute to or are willing to relocate to Islamabad before starting work are preferred.
- The position offers a starting salary from Rs 60,000 per month.
- This is an in-person role based at the company’s office location.

This role offers an excellent opportunity for a motivated professional to grow within a dynamic agency environment, working closely with diverse clients and government entities. If you have a passion for client servicing and business development in the advertising sector, this position could be a great fit.