Client Services Executive

Join a dynamic and fast-growing global B2B eCommerce company where you will play a vital role in building strong client relationships and delivering exceptional customer experiences. This position offers the opportunity to connect international buyers with suitable sellers and suppliers, ensuring client satisfaction and supporting business growth. You will be a key point of contact, coordinating communication between clients and internal teams to facilitate smooth business interactions and timely service delivery.

Key Responsibilities

- Build and maintain strong relationships with both new and existing clients.
- Understand buyer requirements and identify appropriate suppliers or business solutions.
- Connect international buyers with relevant sellers and suppliers based on their needs.
- Coordinate communication between buyers and sellers to ensure smooth business transactions.
- Serve as the primary contact for clients, ensuring timely communication and follow-ups.
- Collaborate with internal teams to address client queries and guarantee prompt service delivery.
- Regularly follow up with clients to ensure satisfaction and strengthen long-term relationships.
- Handle client concerns professionally and work toward effective resolutions.
- Maintain accurate records of client interactions, requirements, and follow-ups.
- Identify opportunities to enhance client experience and improve service quality.
- Support business growth by recognizing potential client needs and opportunities.
- Achieve assigned performance targets and contribute to overall team objectives.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
- 0–2 years of relevant experience; fresh graduates are encouraged to apply.
- Excellent English communication skills, both spoken and written.
- Strong interpersonal and relationship-building abilities.
- Customer-focused mindset with a positive and professional attitude.
- Good problem-solving, negotiation, and coordination skills.
- Ability to manage multiple clients and tasks efficiently.
- Target-driven, proactive, and eager to learn and grow professionally.

Preferred Qualifications and Benefits

- Comprehensive on-the-job training to support your development.
- Fast career growth opportunities within a global business environment.
- Competitive salary aligned with market standards.
- Exposure to international clients and diverse markets.
- Medical and life insurance coverage.
- Punctuality allowance as part of the benefits package.

This role is ideal for motivated individuals seeking to build a career in client relationship management within the eCommerce sector. If you are passionate about delivering excellent service and growing with a global company, this opportunity offers a supportive environment to develop your skills and advance your career.